Senior Clinical Data Analyst

About Com Psych

Com PsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance ResourcesⓇ and Absence ResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 78,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit  to find out why 40% of the Fortune 500 choose Com Psych for their mental health and absence management needs.

The Senior Clinical Data Analyst leads the development of Com Psych's clinical outcomes and client experience measurement program, building the scorecards, calculation methodologies, and reporting infrastructure that consolidate data from across the organization. This role administers the survey platform(s) used to collect that data, analyzes trends across outcomes and experience measures, and connects those findings to provider network performance to drive improvements in service quality.

Working closely with the clinical research team and leadership, this role exercises discretion and independent judgement in translating clinical and operational objectives into actionable insights, identifying trends and opportunities, and recommending improvements that influence clinical quality, service delivery, and Com Psych's demonstrated value to customers.

• Administer ongoing collection of clinical outcomes and client experience data across Com Psych's domestic and global service lines, including international intake centers and global partners
• Build and maintain the survey platform(s) used to field outcomes and experience surveys, including survey construction, routing logic, and data integrity
• Identify, gather, and consolidate data from multiple, disconnected sources (e.g., client surveys, digital assessments, live intake assessment metrics) into a unified reporting structure
• Define and build calculation methodologies for clinical outcome and experience measures (e.g., PHQ-9, GAD-7, WOS, WAI, and Functioning for outcomes; CSAT and NPS for experience)
• Design and develop scorecards and reporting frameworks to track clinical outcomes and client experience, where none currently exist
• Own and maintain a standard suite of recurring outcomes and experience reports for clinical and operations leadership
• Analyze trends, anomalies, and insights across outcomes and experience measures to inform service delivery, customer-facing impact reports, and strategic research questions related to behavioral health trends, service outcomes, or product development
• Combine outcomes and experience data with provider network data (e.g., responsiveness, session patterns, assignment success rates, quality audits) to identify performance gaps and drive improvements in external network quality
• Collaborate with the clinical research team on ad hoc research projects, white papers, and thought leadership initiatives
• Support the leadership team in driving continuous improvement of clinical workflows and programs, and identifying opportunities for operational efficiency and clinical innovation using internal and industry benchmarks
• Perform other duties and responsibilities as assigned

• Bachelor's degree required;
  Master's degree preferred in statistics, public health, psychology, data science, or a related field
• 5+ years of experience in research, analytics, or data-driven quality improvement, preferably in a clinical, behavioral health, or healthcare environment
• Strong knowledge of statistical methods and data interpretation in applied research settings
• Proficiency with Microsoft Office and Power BI required; experience with SPSS or similar analytics platforms is a plus
• Experience with survey platforms such as Alchemer or Lime Survey, including survey build, logic/routing, and data export
• Demonstrated ownership of deliverables from data collection through final reporting, including proactive communication…