Technical Integration Manager

The Technical Integration Manager leads technical integration projects for operators and partners, acting as the primary technical point of contact throughout the onboarding and delivery process. This role is responsible for driving project execution, coordinating cross-functional teams, and ensuring successful, high-quality integrations.

The position operates with independence and is expected to manage defined project scope while escalating complex risks or strategic decisions when necessary.

Responsibilities

• Lead and manage technical integration projects with direct impact on operators and partners.
• Define project scope, goals, deliverables, timelines, and dependencies in alignment with stakeholders.
• Assemble and coordinate cross-functional stakeholders to ensure successful project delivery.
• Track project deliverables and progress using appropriate tools.
• Drive project execution and ensure accountability across all involved parties.
• Monitor project progress and provide regular updates to stakeholders.
• Identify risks, issues, and blockers, and manage or escale them as appropriate.
• Implement and manage project changes to achieve desired outcomes.
• Present project status, risks, and solutions clearly to stakeholders.
• Act as the primary technical point of contact for operators/partners during onboarding and integration.
• Support and execute system integrations involving APIs, platforms, and configurations.
• Collaborate with internal teams to gather and analyze technical and business requirements.
• Perform first‑level troubleshooting of technical issues related to integrations.
• Coordinate with internal teams to resolve technical challenges efficiently.
• Maintain strong technical knowledge of products and integration processes.
• Maintain close collaboration with internal stakeholders across departments.
• Manage communication with external partners throughout integration projects.
• Align stakeholders on timelines, deliverables, and expectations.
• Provide clear, timely, and accurate updates on project status and issues.
• Represent the company professionally in all external interactions.
• Participate in testing and implementation of integration solutions in accordance with company procedures.
• Ensure project deliverables meet quality standards and compliance requirements.
• Support monitoring of integration performance and stability.
• Prepare and maintain documentation of products, processes, and integration procedures.
• Follow established processes and best practices for integrations.
• Identify and suggest improvements to existing processes and workflows.
• Stay current with industry trends, technologies, and product updates.
• Maintain awareness of system ownership across the organization for efficient issue escalation.
• Maintain technical relationships with assigned operators/partners.
• Support team members and provide coverage during absences when required.
• Perform other duties as assigned by the manager that align with the role.

• Higher education in Computer Science, Engineering, or a related field.
• Other degrees require equivalent experience (minimum 3 years in the IT sector).
• 2-3+ years of experience in project management, technical integrations, or a similar role.
• Minimum 2 years of client-facing experience.
• Knowledge of REST APIs and system integrations.
• Strong technical and analytical skills.
• Exceptional verbal, written, organizational, and communication skills.
• Strong ability to match client business requirements with product capabilities.
• Strong planning, prioritization, and organizational abilities
• Clear communication of technical concepts to both technical and non-technical audiences
• Ability to manage multiple projects and deadlines simultaneously
• Problem-solving mindset with attention to detail
• Ability to work independently with guidance and as part of a team
• Proactive, driven, and solution-oriented approach
• Strong sense of ownership within defined scope