Customer Success Technical Solutions - Analyst III
Listed on 2026-08-31
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IT/Tech
Systems Analyst, IT Business Analyst, Business Systems & Technology Analysis, Data Analyst
Customer Success Technical Solutions - Analyst III
Company Name:
Mitsubishi Heavy Industries America, Inc.
Location:
Houston, TX, US, 77056
Job Description:
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for aCustomer Success Technical Solutions Analyst III to join our team. This is a onsite role based out of our Houston Headquarters located in the Galleria District.
For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.
SCOPE:The Customer Success Technical Solutions Analyst III will create Human Resources Information System (HRIS) system integrations between existing platforms and ancillary systems, as well as provide ongoing integration maintenance and technical support. This highly technical role will be specifically involved in analysis, configuration, and documentation, requiring in-depth knowledge of data flowing through Application Programming Interfaces (API’s) or other middleware platforms. It will also include integration between the HR and Payroll systems.
Additionally, this position will contribute to the development of new and innovative ways to automate HR functions and processes, thereby enhancing efficiency through support for upgrades, testing, and other technical projects.
The ideal candidate will have at least six (6) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.
JOB RESPONSIBILITIES:System Management
- Support and maintain one or more HRIS platforms, with the flexibility to shift focus between systems.
- Develop and upgrade integrations to and from multiple systems through various middleware software.
- Analyze existing systems to identify integration points and gaps, design integration flows, and define data mapping requirements.
- Support application configuration, add-on modules, upgrades, enhancements, and testing.
- Support the design and configuration of seamless inbound and outbound data flows for multiple systems.
- Maintain integration performance and maintenance schedules.
- Partner with IT groups for integration change requests.
- Manage Single Sign-On (SSO) setup and configuration.
- Diagnose integration alerts and determine resolutions.
- Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure efficient business processes.
- Responsible for maintaining a thorough, efficient, and accurate HRIS database.
- Analyze software releases to assess theimpact of new features and ensure these align with organizational goals, improve efficiency, and don't disrupt existing processes or negatively impact employees.
- Design and execute test plans for new integrations and system changes.
- Validate data accuracy and functionality through user acceptance testing (UAT) and regression testing.
- Responsible for the end-to-end management of HR data reporting processes, including data compilation, analysis, visualization tools, and strategic reporting to support executive decision-making and HR operations.
- Designs and delivers clear, actionable reports and dashboards using Power BI, tailored for leadership and operational teams.
- Establishes processes for tracking, trending, and monitoring key HR metrics using automated and manual tools.
- Applies HR analytics methodologies to uncover workforce trends, support predictive modeling, and drive data-informed talent strategies.
- Conducts in-depth analysis of HR data to identify trends, gaps, and opportunities for improvement in workforce strategies.
- Partners with internal stakeholders and external vendors to develop, document, and maintain standardized reporting…
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