Team Lead, Infrastructure

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First Mid Level Officials and Mgrs Corporate, Rochester, NY, US

4 days ago Requisition

Salary Range: $ To $ Annually

STATUS:
Full time / Exempt

REPORTS TO: Manager, Information Technology

COMPENSATION:The salary for this position is expected to be between $100,000-$120,000 per year. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.

HOURS: 37.5 hours per week

The Team Lead, Infrastructure is responsible for providing technical leadership and day-to-day coordination of The Summit's infrastructure team while remaining actively engaged in the support, administration, and advancement of the credit union's technology infrastructure. This position serves as the team's senior technical resource for servers, networking, storage, cloud, backup, and communication systems and provides guidance, prioritization, and support to other team members.

The Team Lead coordinates daily infrastructure activities, supports the assignment and completion of work, leads complex troubleshooting and escalations, mentors team members, and helps ensure established technology standards and service expectations are consistently met.

The position requires advanced technical knowledge and experience with networks, servers, cloud technologies, system security, and enterprise infrastructure. Responsibilities also include infrastructure planning, hardware and software implementation, vendor coordination, technical documentation, disaster recovery, project implementation, and technical training. The Team Lead works closely with Technology management to identify infrastructure priorities, communicate risks and resource needs, and ensure the team’s work aligns with organizational and Technology objectives.

Must be capable of performing the following essential responsibilities, with or without reasonable accommodations, as outlined below:

• Provide day-to-day technical leadership, direction, and coordination for the Infrastructure team.
• Assist Technology management with prioritizing, assigning, and coordinating team workload, projects, maintenance activities, and operational responsibilities.
• Serve as the primary technical escalation point for complex infrastructure issues.
• Mentor and support team members in developing technical knowledge, troubleshooting capabilities, and understanding of infrastructure standards and procedures.
• Promote collaboration, accountability, knowledge sharing, and consistent technical practices across the team.
• Monitor infrastructure-related tickets, assignments, projects, and operational activities to help ensure work is completed accurately and within established expectations.
• Identify workload, resource, technical, and operational concerns and elevate them to Technology management as appropriate.
• Provide technical recommendations to Technology management regarding infrastructure architecture, lifecycle planning, investments, risks, and priorities.
• Coordinate team coverage for planned maintenance, projects, system upgrades, on-call responsibilities, and other infrastructure activities.
• Assist with onboarding and technical training of new Infrastructure team members.

• Coordinate and lead the installation, maintenance, configuration, and monitoring of network infrastructure, including LAN, WAN, VPN, Internet, voice, and data communication systems.
• Administer firewalls, switches, routers, wireless systems, and other network appliances to ensure appropriate performance, availability, and security.
• Lead troubleshooting and resolution of complex network issues and coordinate vendor escalations when necessary.
• Establish and maintain network configuration standards and technical best practices.
• Maintain thorough and current network documentation.
• Design, implement, maintain, and test resilient network architecture and Business Continuity/Disaster Recovery capabilities.
• Coordinate with Technology and business teams to implement and monitor third-party network…