Sr. Associate, Privacy and Compliance
Listed on 2026-09-01
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IT/Tech
IT Business Analyst, Data Analyst
Service Now Analyst, Privacy and Compliance
and 1 more
and 1 more
Trending
Job Info- Job Identification 7636
- Job Category Compliance
- Job Schedule Full time
- Job Shift Day
Position Title: Service Now Analyst - Privacy & Compliance
Your role
We’re seeking a detail-oriented Service Now Analyst to ensure Digital Realty’s privacy operations run smoothly, meet defined SLAs, and deliver high‑quality, defensible outcomes across our global business. In this role, you’ll own the day‑to‑day operational oversight of privacy workflows managed through Service Now and related tools, acting as the backbone of our privacy execution model.
You’ll partner closely with Legal, Security, IT, and business stakeholders to maintain workflow integrity, reporting accuracy, and continuous improvement across privacy intake, data subject requests, DPIAs, incident workflows, and records of processing.
What you’ll do
- Oversee end‑to‑end processing of privacy tickets in Service Now (DSRs/DSARs, DPIAs/PIAs, vendor assessments, incidents, ROPA updates) to meet or exceed SLAs.
- Act as queue manager by triaging, assigning, escalating, and quality‑checking cases prior to closure.
- Build, maintain, and enhance Service Now dashboards and reports for executive, manager, and analyst visibility.
- Monitor SLA performance, queue health, and aging metrics; lead daily/weekly backlog and corrective action reviews.
- Produce monthly operational reporting, including trend analysis, root‑cause findings, and improvement plans.
- Partner with Service Now administrators on workflow enhancements, automations, forms, fields, and notifications.
- Maintain data taxonomy, picklists, and documentation standards to support accurate reporting and audit readiness.
- Support compliance workflows aligned with GDPR, UK GDPR, and CCPA/CPRA timelines and documentation requirements.
- Assist with incident intake, evidence collection, and coordination with Legal and Security teams.
- Enable stakeholders through training, knowledge base content, templates, and consistent operational guidance.
What you’ll need
- 3–5 years of Service Now-based case management environments, and experience in privacy operations.
- Ability to achieve the IAPP CIPM:
Certified Information Privacy Manager designation within 18 months of hire. - Hands‑on experience with Service Now (Privacy, IRM/GRC, Case or CSM modules), including queues, SLAs, and reporting.
- Strong analytical skills with the ability to define metrics, analyze trends, and create executive‑ready dashboards.
- Working knowledge of GDPR/UK GDPR (especially DSAR requirements) and CCPA/CPRA operational obligations.
- High attention to detail with strong process discipline and documentation rigor.
Proven ability to collaborate cross‑functionally and communicate clearly with technical and non‑technical stakeholders.
- Experience with DPIA/PIA workflows, ROPA maintenance, vendor risk assessments, or breach triage.
- Familiarity with SCCs/TIAs tracking and audit evidence management.
- Basic understanding of Service Now workflow administration
- SQL/Excel/Power BI skills for ad-hoc data analysis deep dives.
Certifications preferred though not required: CIPM, CIPP/E, CIPT, Service Now Fundamentals/Reporting.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. Platform DIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit or follow us on Linked In and Twitter.
A bit about our team
Legal
Our Legal team works in a highly complex global business sector with a diverse range of local, regional and international organizations. From ensuring compliance in different jurisdictions to supporting business teams with customer and supplier contracts,…
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