Payroll and HR Support Specialist - Hybrid

Payroll and HR Support Specialist - Hybrid Arcoro

3200 E Camelback Rd
Phoenix, AZ 85018

Salary: 55,000. USD / YEAR

The Payroll & HR Support Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications.

Thisrole is 50/50: deep technical troubleshooting and hands-on, high-touch customer communication. You'll own the customer relationship through resolution, nothand off after diagnosis.

This isapplication/product support for Arcoro's SaaS platform. Not IT helpdesk,desktop support, or network administration. You won't be resetting passwords orfixing laptops; you'll be diagnosing why a payroll calculation, integration, or benefits rule is behaving unexpectedly inside our software

• Triagecustomerissuesandfollowsupportguidelinesforescalationtosecondlevelsupportstaffand/or management as needed.
• Demonstrates adeep knowledge of payroll processing and tax compliance
• Resolvesproductorserviceproblemsbyclarifyingtheclient'srequest,determiningthecauseofthe problem,selecting and explaining the best solution to solvethe problem,expeditingcorrection or adjustment, following upto ensure resolution
• Respondtosupportrequestsviatickets,chat,email,andphonesuccessfullyinafast-paced environment
• Work closely with product & development teams toidentifyand addressrecurringpayrollsoftware bugs.
• Understandandutilizetheappropriateescalationpath
• Maintainclientrelationshipsbyservicingclientswithawill-do attitude
• Demonstrateconcernforsatisfyingexternaland/orinternalclients
• Demonstratestheabilitytotackleaproblembyusingalogical,systematic,sequentialapproach
• Regularlymonitorcommunicationthrough all company channels (Zendesk, Outlook,Teams,etc).
• Othercustomercare-relatedsupportdutiesasassigned

• An up-to-date Fundamental Payroll Certification or equivalent credentials
• Strong understanding of payroll compliance and regulations.
• 3+yearsofexperienceinacustomerservice,B2BSaaScustomersupport,technical service,orotherrelated support role & payroll experience.
• 1+Yearexperiencesupportingbenefits,Payroll, orotherrelevant software functionality.
• Strongcustomerservice,communication,andinterpersonalskills.
• Hybrid – in PHXoffice as outlined by role.
• ProficiencywithMSOffice
  
  Suite,especially
  
  Exceland Outlook

$55,000-$65,000

DOE

• 401(k) with Company match
• Flexible PTOandCompany-paid holidays
• Hybrid work

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and softwareplatform provides end-to-end HR functionality to help drive business outcomes,enabling companies to better manage the entire employee lifecycle throughimproved candidate quality and flow, shortened time to hire, centralizedlearning and improved employee productivity. Our HR solutions integrate withtop construction ERP systems further positioning Arcoro as a leader in provenmodular HR solutions.

With Arcoro's flexible solutions, customers select themodules that meet their needs for talent acquisition, talent management, coreHR, benefits administration, time and attendance tracking and more. Arcoro hasover 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regardto race, color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or locallaws.

Arcoro is proud to be an Equal Opportunity Employer.