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Technology Success Lead: End-User & SaaS
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-02
Listing for:
Focus on the Family
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Focus on the Family is seeking a Manager of Technology Success to lead end-user technology strategy and service delivery. You will own hardware lifecycle, SaaS apps, and ITIL-aligned service desk processes, partnering with executives to meet service level objectives and ensure secure, reliable IT support for ministry operations.
You will manage a team of Tier 1 and Tier 2 technicians, drive continuous improvement, and coordinate with outside vendors while aligning resources with business goals.
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