GO.gov; Concur) Implementation Manager

Federal SAP Concur (GO.gov) Implementation Manager The Position:

Censeo is seeking a consultant to serve as an Implementation Manager to support federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov implementation team supporting all aspects of implementation and transition for the client.

• Leads configuration and implementation of GO.gov functionality aligned with client needs
• Guides agency transition planning meetings and tracking of issues/ resolutions
• Coordinates responses to agency issues with the MSP and solution management team
• Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives
• Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
• Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
• Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
• Applies waterfall and agile management methods to support all aspects of configuration, process redesign, implementation and rollout
• Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
• Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks
• Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov
• Applies business process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance
• Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group
• Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.

AtCenseo, we are looking for unique candidates whose passion and enthusiasm willhelp shape

Censeo’sclient insights and workplace culture.

Our staff have a wide range of backgrounds, areas of expertise,personality types,and favorite breakfast foods.

Our clientand culturalsuccessesarerooted inour team’sinnovation,creative problem solving, and collaboration. The unique perspective that you bring and the way you tackle problemsaremuch more important to us than what’s printed on your diploma.

Webelieve a successful Subject Matter Expert willhave:

• Bachelor's degree in business administration, public policyor related subject matter field
• Minimum 5 years' experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients
• Minimum 5 years' experience supporting SAP Concur Travel & Expense implementation and support (ideally directly supporting GO.govwithfederal government)
• Strong understanding of Travel Service programs, policy, and technology, ideally withE-Gov Travel
• Experience with Travel and Expense Business…