Sr. Technical Analyst

This is where
your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your role at Baxter

The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams to ensure high-level service to our users.

This is a fully on-site role in Palo Alto, CA.

• Develop an understanding of the Baxter Care Communications solution including technical architecture and product offerings
• Build strong, long-lasting end-user relationships, which are referenceable
• Drive adoption, increase satisfaction, ensure retention and renewal of software and service for the assigned hospital
• Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning
• Provide on-site customer support and assist with technical issue resolution
• Communicate and collaborate with stakeholder groups to address customer needs, requirements, concerns, and issues
• Become knowledgeable of the Web Admin portal and be able to maintain and edit the directory as agreed upon by the assigned hospital
• Assist with technical planning, device provisioning, validation and deployment
• Provide on-site support during upgrades and complete appropriate testing and validation of new feature sets
• Track and trend issues to institute process improvements where possible, to reduce customer concerns
• Deliver training for new employee orientations, provide continuous education and available reference materials to staff as needed
• Create and deliver customer presentations as needed
• Navigate and organize data analytics as required
• Primary responsibilities will require on-site support for assigned customer locations.

Occasional travel may be required to assist in other Baxter-related projects and training opportunities (Approximately 5%). During the initial training / onboarding period, additional travel may be required.

• Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role
• Must demonstrate excellent interpersonal and verbal skills, and be able to work effectively with front line nursing, physicians, and point of care support services staff
• Must have experience supporting and resolving computer hardware and software issues, preferably with healthcare point-of-care solutions
• General knowledge of wireless communication systems, integrations and protocols is a plus
• Must have self-driven, proactive, and have the ability to work both independently and collaboratively within a team setting
• Ability to lift 25-30 lbs

We understand compensation is an important factor as…