Principal Advisory Consultant - ServiceNow; CMA)

Description Job Summary

The Principal Advisory Consultant - Service Now (CMA) provides executive-level architectural leadership across transformation programs, aligning business strategy, enterprise architecture, governance, delivery teams, and executive stakeholders around a unified implementation vision. This role partners with the sales account team and works directly with CDW clients to build trusted advisor relationships, understand business challenges, and recommend Service Now-based solutions that drive client business outcomes.

• Partners with the sales account team and works directly with CDW clients. The role builds trusted advisor relationships with executive-level clients, understands a client’s business challenges, and proposes Service Now-based solutions resulting in client business outcomes.

• Client-facing work will include, but not be limited to:

• Researching current and emerging technologies, evaluating alternatives, making recommendations, and presenting to executive-level leadership.

• Performing business outcome assessments across multiple information system architectures.

• Prepares white papers and presentations for current and prospective clients on Service Now-based solutions.

• Presents in CDW and Industry forums to elevate the perception of CDW as an Advisory Services and Business Technology Consulting firm.

• Collaborates with CDW Practices and business partners to create high-level designs and architectures that achieve defined client business outcomes. Creates and documents architectures that address client business vision and coordinates assembly of client proposals and statements of work (SOW) for Advisory Services, Professional Services, and Managed services, which can be used to ensure a smooth transition from presales to delivery.

• Identifies and articulates a Service Now solution client business value proposition, including return on investment (ROI) and time to value (TTV).

• Is aware of essential program management and organizational change management principles and can articulate them to both CDS sales team members and clients.

• Sales Planning – Works with management and sales teams to develop account prioritization and support strategies to ensure a long-term trusted relationship status. Manages a pipeline for advisory services and professional services.

• Partner Relationship Management – Develops healthy and trusted relationships with key partners in their assigned area of responsibility (AOR).

• Billable Consulting – Develops and delivers a personal book of business for billable advisory services (AS), usually in a program oversight capacity.

• Training – Maintains and executes a professional development plan to enhance skills.

• Is a mentor to ITS coworkers in applying consulting skills, experience, and knowledge for project design, analysis, and project coordination of services or products.

• Administrative Overhead – Responds to emails and phone calls, completes timecards and expense reports promptly, and completes client and AOR business reviews, as required.

• Bachelor’s degree in computer science, management information systems, information technology, engineering, mathematics, or a related technology field from an accredited institution and 10+ years of consulting experience OR 14+ years of equivalent consulting experience.

• Service Now Certified Master Architect certification required.

• Multiple global implementations.

• Extensive experience partnering with executive-level clients and stakeholders.

• Ability to apply deep technical expertise to business strategy through the development of service offerings, go-to-market strategies, business planning, and the growth of advisory, professional, and managed services practices.

• Expertise in enterprise architecture, platform strategy, governance frameworks, and roadmap development to drive business and technology outcomes.

• Proven success leading strategic business consulting engagements and enterprise transformation initiatives.

• Track record of driving sales activities, sequencing client engagements and deliverables to value-sell solutions, build trusted advisor relationships, and improve product and service…