Technology Associate Schools

Amber Charter Schools understands specific groups are subject to marginalization. We believe these powerful groups should be centered in our community and are highly encouraged to apply. We are an Affirmative Action and Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation/affectional preference, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, national origin, ethnicity, ancestry, citizenship, age, familial status, partnership status, caregiver status, pregnancy status, uniformed service, military and veteran status, employment status, disability, political affiliation, height, weight or any other characteristic protected by federal, state or local law, rule or regulation.

Position Summary

The Technology Associate will be the first point of contact for all technology hardware and software-related help desk issues as well as responsible for managing installations and repairs for the network systems. He/she/they will also support operations at the school level by working closely with the Operations team at each of the three school locations. The Technology Associate will also be a thought partner in technology plan discussions.

Help Desk Support

• Manage and respond to staff support requests through Freshdesk.
• Provides ongoing advice and support to general troubleshooting inquiries for hardware/software problems to staff and families.
• Provides local support and troubleshooting for information and database systems used within the organization.
• Assists with ensuring leaders have technology, software or applications for leading staff-wide professional development presentations. Provides support and training on implementing technology curriculum and tech equipment in the classroom.
• Assists with ensuring students and staff have access to digital platforms and softwares.

Network & Hardware Management

• Maintains hardware inventory at each school locations
• Troubleshoot hardware and software issues with classroom technology, including promethean boards, document cameras, VoIP phone and other instructional technology.
• Oversee annual cleaning and repair of devices.
• Oversee procedures for on/off-boarding employees and students, including training and acclimating employees to hardware and software.
• Prepare hardware for on-site computer-based testing.
• Communicate with third-party network vendors to troubleshoot network repairs.
• Troubleshooting system failures and identifying roadblocks in the network
• Evaluating network performance to improve the network
• Provide technical support for printers, including setup, configuration, and troubleshooting
• Perform both low and high-level data entry and administration tasks within our SIS system
• Support school operations teams with data compliance checks and audits of student information systems.
• Collaborate with systems administrators in essential implementation or upgrades.

Minimum Experience and Qualifications

• Associates Degree in Information Technology, Information Systems, Computer Science, or other relevant fields.
• 1 year experience working in a technology position, overseeing helpdesk, hardware, & network issues.
• Strong command of all Microsoft Office and Google Suite programs.
• Knowledge of a variety of hardware operating systems, such as windows operating systems and Chromebooks.
• Willingness to travel to all school locations.
• Completion and clearance in pre-employment Fingerprinting and Reference check process.
• Must be legally authorized to work in the United States and must not require employer sponsorship for employment visa status, either now or in the future. Amber Charter Schools does not provide employment visa sponsorship.
• Perform other duties as assigned.

Preferred Experience and Qualifications

• Bachelor's Degree in Information Technology, Information Systems, Computer Science, or other relevant fields.
• 2 years experience working in a technology position, overseeing helpdesk, hardware, & network issues.
• Previous experience with network planning and general network best practices.
• Experience with SaaS.
• Experience with Student Information Systems, preferably Power School
• Familiarity with advanced spreadsheet functions (pivot tables, h/v-lookup, info graphic creation, statistics, etc.) and statistical software (SPSS, Stata, Tableau, etc.)
• Experience with Linkit!, i-Ready, and the NYSTP (New York State Testing Program assessment).
• Great time and task management; an ability to prioritize, manage multiple obligations and initiatives, and follow through.
• Excellent communicator who distills and explains complex technical ideas to non-technical audiences.
• Strong written and verbal skills.
• Ability to thrive in a fast-paced, results-oriented environment; flexible, able to work autonomously and on a team and take direction as needed.
• Strong attention to detail; able to develop and…