Cloud Engineer

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule.

• Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; elevate urgent and complex issues.
• Coordinate with internal departments and sometimes with customers.
• Be aware of customer SLA’s and elevate issues if cases are taking too long to resolve.
• Document all troubleshooting and issue management actions via the electronic case management system.
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders.
• Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
• Assists team to install and troubleshoot server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.
• May work with the team to support access control, data integrity, and file system security for the computer/data center environment.
• Assists to monitor, track and record system performance and utilization of metrics.
• Works with a team to participate in the development of information technology and infrastructure projects which support on/off premise and Infrastructure-as-a-Service solutions.
• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
• Works to support company-wide, web-enabled and cloud-technology solutions.

This position requires hybrid work (3 days/week in office) in the Holtsville, NY or Lincolnshire, IL office.

This role is expected to start earliest June 2027.

• Bachelor's degree in Computer Science, Electronic Engineering, Computer Engineering or related field
• Must be authorized to work in the US without requiring sponsorship now or in the future.

• Successful completion of a Zebra Technologies internship
• Knowledge of Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
• Understanding of the following monitoring concepts:
  Infrastructure, systems, and application health, system availability, latency, performance, and end-to-end monitoring.
• Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and Power Shell.
• Knowledge with ITIL processes including incident, problem, change, knowledge and event management.
• Enry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need…