Web Content Specialist

Web Content Specialist – Richmond, VA – 1 year + potential to extend

Our client is seeking a motivated Web Content Specialist who will partner with internal customers across the enterprise to develop, build, test, and release inbound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable.

In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.

• Partner with internal customers to develop and execute messaging based on their intent and objectives
• Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
• Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
• Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
• Work in Web browsers, Xcode, and Android Studio to test messages on various channels
• Communicate closely with various individuals and teams on the status of assigned projects
• Gather and analyze data from Tableau, Splunk, or other sources as requested
• Follow established team processes and engage in process improvement

• 3+ years of digital messaging experience
• 1+ years experience using macOS
• Client relationship management – a focus on building relationships with customers and ensuring their needs are met
• A growth mindset – the ability to thrive on challenge and use failure as a catalyst for learning and development
• Detail-oriented – a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
• Ability to multi-task – prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Effective verbal and written communication – clear, concise communication with customers, team, and mid-level management both in person and virtually
• Resourceful – able to find an answer when one isn’t readily available
• Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
• Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.

When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program) and a 401K program which allow you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts
• On-demand training program, certification prep, a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA
• A dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach

Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth,…