Oracle Fusion Cloud - Service Delivery Manager

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Location Local to Washington DC./ Baltimore, MD

Capgemini is seeking an experienced

Oracle Service Delivery Manager to lead the delivery, governance, and operational excellence of Oracle Cloud and Application Managed Services (AMS) engagements. This role is responsible for ensuring successful service delivery across Oracle Fusion environments while maintaining strong client relationships, driving continuous improvement, and achieving operational, financial, and customer satisfaction objectives.

The Oracle Service Delivery Manager serves as the primary delivery leader for assigned clients, overseeing Oracle Fusion support, enhancements, releases, and continuous improvement initiatives. Working closely with client stakeholders, Oracle delivery teams, and practice leadership, this individual will ensure services are delivered in accordance with contractual commitments, service level agreements (SLAs), and business expectations.

The ideal candidate combines Oracle Fusion expertise, AMS leadership, client relationship management, operational governance, and delivery excellence with a proven ability to manage complex Oracle environments and drive business value.

• Lead the delivery and operational management of Oracle Fusion Cloud and Application Managed Services (AMS) engagements, ensuring successful execution against client objectives, contractual commitments, and service level agreements.
• Serve as the primary point of contact for client stakeholders regarding service delivery, operational performance, escalations, and continuous improvement initiatives.
• Build and maintain trusted relationships with business and technology leaders while serving as a strategic advisor on Oracle Fusion optimization, application support, and service excellence.
• Oversee Oracle Fusion production support, incident management, enhancement delivery, release planning, service governance, and operational performance.
• Manage service delivery performance through KPI monitoring, SLA adherence, customer satisfaction metrics, resource planning, and financial management.
• Lead governance reviews, executive status meetings, operational reviews, and service performance discussions with clients and Capgemini leadership.
• Collaborate with Oracle functional, technical, integration, and cloud teams to ensure efficient issue resolution and high-quality service delivery.
• Drive incident, problem, change, release, and service request management processes while ensuring service stability and business continuity.
• Lead Oracle Fusion quarterly release planning, impact assessments, testing coordination, and production readiness activities.
• Identify opportunities to improve service quality, automate processes, optimize support operations, and reduce operational risk.
• Partner with client stakeholders to develop enhancement roadmaps, modernization strategies, and operational improvement initiatives.
• Support account growth through identifying additional service opportunities, expansion initiatives, and continuous improvement recommendations.
• Collaborate with account leadership and sales teams to support renewals, proposals, statements of work, and business development activities.
• Ensure adherence to Capgemini delivery methodologies, quality standards, governance processes, and compliance requirements.
• Mentor team members and contribute to Oracle AMS best practices, delivery excellence initiatives, and organizational development.

• Bachelor's degree or equivalent work experience.
• 10+ years of Oracle consulting, service delivery, managed services, or technology leadership experience.
• Strong experience supporting Oracle Fusion Cloud Applications, including one or more of the following:
  Oracle Fusion ERP, Oracle…