Information Technology Technician - Seasonal

Pay Type:

per hour Benefits:
Free entry into park, free tickets for family and friends

Department:
Information Technology

Reports To:

IT Manager / IT Supervisor

Position Type:
Seasonal

The Seasonal Information Technology Technician helps keep park technology running smoothly by installing, maintaining, troubleshooting, and supporting computer systems, network devices, software applications, and technology equipment throughout the park. This role combines technical problem-solving, guest and employee support, hands-on equipment maintenance, and flexibility to respond quickly to operational needs. Seasonal IT Technicians work closely with departments across the park to ensure technology systems remain reliable, secure, and ready to support daily operations.

• Free park admission
• Team member ride nights and special events
• Scheduling that works with you
• On-the-job paid training provided
• Work with a variety of technology systems and equipment

• Provide technical support for computers, printers, mobile devices, point-of-sale systems, and related equipment throughout the park.
• Install, configure, maintain , and troubleshoot hardware, software, and peripheral devices.
• Assist with network infrastructure support including switches, wireless access points, and communication devices.
• Respond to support requests and technology-related issues in a timely and professional manner.
• Set up and deploy new technology equipment for seasonal and special event operations.
• Assist with user account management, password resets, and access requests.
• Maintain accurate records of equipment inventory, repairs, and service requests.
• Support park operations technology including ticketing, admissions, cash handling, and office systems.
• Provides guest service according to Worlds of Fun standards when serving guests or working with associates, including answering questions and providing assistance .
• Maintains cleanliness and safety in assigned work areas and performs all duties in compliance with Worlds of Fun Safety guidelines and requirements.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Worlds of Fun attendance requirements as outlined in company attendance policies.
• Adheres to company Rules of Conduct, including specific costuming and grooming standards as outlined in Employee Guidelines and other park-specific policies and procedures.
• Other duties may be assigned.

• High School Diploma or GED required
• Coursework, certification, or experience in Information Technology, Computer Science, Networking, or a related field preferred.
• Must have a valid driver's license to operate company vehicles.
• Basic knowledge of computer hardware, software, operating systems, and networking concepts.
• Ability to troubleshoot technical issues and determine appropriate solutions .
• Strong interpersonal skills and ability to communicate technical information to users with varying levels of computer knowledge.
• Ability to organize workload, prioritize tasks, and respond effectively in a fast-paced environment.
• Basic understanding of Microsoft Windows, Microsoft 365 applications, and mobile devices.
• Ability to read and follow technical documentation, procedures, and equipment