Senior Support Engineer Obsidian Security

This role owns the hardest support cases at a SaaS security company, acting as the top technical escalation point before engineering gets involved. You’ll diagnose complex issues across APIs, identity systems, integrations, and telemetry, then work with the Head of Customer Support to build automated and agentic support tools that reduce the need for manual ticket handling.

The company wants someone with hands-on technical support or support engineering experience in a technical B2B SaaS product, ideally with cybersecurity or identity context. Strong knowledge of APIs, authentication, logs, and debugging is required, along with experience or aptitude for building automation or LLM-based support tooling. Scripting skills like Python and familiarity with identity provider APIs are a plus.

This is a full-time individual contributor position offering equity, 401k, healthcare, flexible time off, and parental leave for US-based employees, with a base salary range of $100,000 to $130,000.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.