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Senior Support Engineer — Escalations & Automation; SaaS Security
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-04
Listing for:
HelpfulRemote
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
Cybersecurity, IT Support
Job Description & How to Apply Below
Location: Northern
Helpful Remote in Kentucky seeks a high-skill Technical Support Engineer to own the toughest customer issues in our SaaS security platform. You will diagnose complex problems across APIs, identity systems, integrations, and telemetry, and collaborate with engineering on escalations.
You should have hands-on experience in technical B2B SaaS support, cybersecurity or identity context, strong knowledge of APIs, authentication, logs, and debugging, and an aptitude for building automation or LLM-based
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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