Technical Services Engineer, Portworx

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Technical Support Engineer for Portworx® by Everpure
™, you will empower enterprise customers to successfully run containerized workloads at scale across public, private, and hybrid cloud environments . You will act as a trusted cloud-native technical advisor throughout the entire lifecycle—from initial proof-of-concept installations to critical production deployments . In this role, you will collaborate directly with cross-functional engineering, product, and customer success teams to diagnose complex distributed software challenges, accelerate incident resolution, and drive seamless cloud data management for global organizations .

WHAT YOU'LL DO

• Optimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx® by Everpure™ across Kubernetes, Open Shift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability .
• Drive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, leveraging system logs and customer workflows to minimize downtime .
• Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases, develop reproduction strategies, and implement robust fixes that enhance overall product quality and resilience .
• Champion Pre-Sales & Production Success: Provide hands-on technical support during pre-sales engagements, customer POC installations, and live production expansions to ensure seamless onboarding and long-term customer adoption .
• Expand Collective Knowledge: Author detailed internal and customer-facing Knowledge Base (KB) articles, technical guides, and FAQs based on real-world troubleshooting scenarios to enable self-service and elevate team-wide expertise .

WHAT YOU BRING

• Experience: Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Container & Cloud Orchestration Expertise: Proficiency in troubleshooting container management platforms (Kubernetes, Open Shift, Tanzu, or VMware container solutions) alongside major public cloud environments (AWS, Azure, or IBM Cloud) .
• Dev Ops & Infrastructure Automation Mastery: Hands-on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks .
• Analytical Problem-Solving & Technical Support Background: Proven ability to triage, isolate, and resolve technical issues in complex, distributed cloud software architectures, with a track record of escalating critical issues effectively to engineering partners .
• Customer-Centric Communication & Ownership: Strong collaboration skills with the ability to articulate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels .

We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave .

#LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no Final date to receive applications and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$153,000 - $230,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innova…