IT Support Analyst III

Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.

Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5million public school students statewide.

We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members.

Our culture is reflected in TASB Together, which guides the way we work and encourages employees to learn, grow, and contribute in alignment with our TASB Mission:

The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively

As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, flexible schedules,and more.

Every role at TASB thoughtfully complements our commitment to supporting school boards and championing public education across Texas. If you consider your work exceptional and share the values that help TASB support school boards, keep reading!

As the IT Support Analyst III, you will provide advanced end-user technical support and serve as the primary operational owner for audiovisual services and routine user access administration. This position will also support the user account lifecycle, processes approved access changes, maintains conference room and event technology, resolve end-user hardware and software issues, ensure service requests are completed accurately, securely, and in accordance with established procedures.

• Use incident management system (Team Dynamix) to document and track all service requests (phone and ticketing system) from receipt through resolution.
• Assist users with basic and increasingly complex functional questions related to standard hardware and operating systems.
• Perform user account lifecycle administration, including account creation, modification, deactivation, and routine maintenance across approved enterprise systems.
• Install, configure, and maintain audiovisual equipment, including projectors, displays, microphones, speakers, video conferencing systems, and related peripherals.
• Provide technical support and troubleshooting assistance for audiovisual systems, resolving hardware and software issues promptly to minimize downtime.
• Coordinate and support audiovisual setups for meetings, conferences, presentations, and events, including equipment setup, testing, and operation.
• If you’re still reading, we’d love to meet you!

• Function as primary contact for end-user computing service requests reported to the Tech Ops Service Desk. Take ownership of incidents until resolved or ownership is transferred to an appropriate party.
• Unpack, configure, deploy, maintain, and repair computers, printers, and other hardware and software.
• Analyze incident records and make recommendations to reduce number of severity of incidents and/or increase end-ser computing productivity.
• Assist IT system administrators by researching and troubleshooting service interruptions.
• Have at least two areas of subject matter expertise assigned for primary escalation of support. Responsible for training staff to provide support in those designated areas of expertise.
• Evaluate, test, and make purchase recommendations for new products or versions. Analyze current support posture and implement alternative support techniques.
• Perform all other duties assigned to maintain…