Sr. Technical Administrator, Servicing Systems

Sr. Technical Administrator, Servicing Systems

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

The Senior Technical Administrator is responsible for the reliability, security, and performance of core Servicing Platforms used across the organization. This role provides advanced technical support, performs system configuration and administration, and partners with business and technology teams to enhance system capabilities. The administrator ensures platforms operate efficiently, remain compliant with company and regulatory requirements, and support business needs across auto finance servicing operations.

• Administer, configure, and maintain enterprise Servicing Systems (e.g., Loan Manager, Defi Servicing, Salesforce, SharePoint, infrastructure platforms).
• Provide Tier 2/3 technical support, diagnosing and resolving complex system issues with a customer-focused approach.
• Perform routine system health checks, audits, backups, and performance monitoring to proactively identify and resolve issues.
• Manage user access, permissions, and role-based controls in alignment with security and data privacy standards.
• Collaborate with Servicing, Originations, Dealer Services, Accounting, and Compliance teams to understand needs and implement operational system improvements.
• Coordinate with vendors on enhancement requests, testing, deployment activities, and ongoing platform support.
• Create and maintain documentation for configurations, processes, and troubleshooting; mentor junior administrators and analysts.
• Support system updates, releases, and compliance initiatives (SOX, PCI-DSS, audits) while identifying opportunities to automate or streamline workflows.
• Perform additional duties as business needs evolve.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 3 years of experience in a technical, administrative, or related business systems role
• Hands-on experience with system administration, configuration, access control, and platform maintenance.
• Experience supporting enterprise systems in financial services or auto lending is preferred.
• Prior experience developing system documentation, training materials, or knowledge-base content is a plus.
• Relevant technical certifications are preferred.

• Bachelor’s degree in STEM, Business, or a related field; equivalent professional experience may substitute.

• Strong technical troubleshooting and analytical skills, with the ability to diagnose and resolve complex system issues.
• Intermediate knowledge of enterprise platforms, administrative tools, user provisioning, identity management, and role-based access controls.
• Experience creating workflows, process automations, and clear documentation for systems and procedures.
• Effective written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• Proven ability to collaborate with IT, Security, and cross-functional teams in a fast-paced environment; customer-focused mindset.
• Strong time management and task prioritization skills; experience working in or supporting Agile methodologies is preferred

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following…