Part-Time IT Center Support Technician

Job no: 498638
Work type: Staff Part-Time
Location: Denver, CO
Categories: Information Technology, Business Operations / Services
Division: Information Technology

As a part-time Help Center Support Specialist, you’ll be the friendly and knowledgeable face of the IT Help Center. You’ll work in person with students, faculty, and staff, assisting with technical support needs ranging from password resets to device troubleshooting and preparing loaner equipment. You’ll also support back-of-house operations, including imaging and configuring Macs and PCs, running diagnostics, and helping manage service center inventory.

This position will perform related work as required or assigned and collaborate with the Help Center Phone Support and Help Center Field Support teams as needed.

This role requires a strong commitment to always maintaining customer privacy and data security, in line with company policies and compliance standards.

This role is ideal for someone who enjoys face-to-face support, is naturally curious, and thrives on solving problems with patience and professionalism.

This is a non-benefited position dependent on available funding and performance, not to exceed 1,000 hours in a calendar year.

• Provide in-person technical support to students, faculty, and staff at the IT Help Center front desk
• Document tasks, resolutions, and updates in Service Now and assist with documenting support procedures and best practices
• Troubleshoot and resolve common device issues including hardware, software, and login problems
• Collaborate with Help Center and IT Customer Services team members to elevate or resolve complex issues
• Issue and help onboard faculty and staff with new computers, including initial setup and orientation
• Image and configure Macs and PCs for deployment using university tools and standards
• Perform diagnostics and basic hardware/software repairs under supervision
• Assist with managing and preparing loaner devices for distribution
• Accept obsolete or surplus university devices for secure disposal or recycling
• Take part in IT projects involving device deployment or support enhancements
• Support walk-up (in-person) users as needed
• Maintain a clean and organized workspace in the Help Center service area
• Mentor new Help Center staff under the guidance of the Help Center Lead
• Perform related work as required or assigned

• Participates as a member of the IT Customer Services department and Information Technology division.
• Works collaboratively to resolve issues and provides a positive experience for the University community.
• Friendly, patient, and service-minded
• Comfortable working directly with people of varying technical skill levels
• Proactive problem-solver with a curious mindset
• Dependable and accountable in completing tasks accurately and on time
• Works well in a team-oriented environment

• High school diploma or GED
• Experience in customer service, help desk, or technical support roles
• Strong interpersonal and communication skills
• Comfort working with Windows and macOS devices
• Reliable, adaptable, and detail-oriented

• Associate’s degree or equivalent work experience
• Experience imaging or configuring computers in a managed IT environment
• Familiarity with ticketing systems such as Service Now
• Interest in technology troubleshooting and support
• Previous experience in higher education or a walk-up tech support environment
• The work environment is a university with cyclical periods of increased workloads with the possibility of moderate to high stress levels.
• The department is highly automated with attention paid to ergonomics and safety.
• The unit is one of several working collaboratively and cooperatively in a team-based organization.
• The position may require working irregular hours including both weekends and evenings.
• The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable…