Virtual Desktop Infrastructure Administrator

• Manage the functionality and efficiency of groups of computers running on one or more operating systems
• Work alongside the engineer to maintain and deploy VDI thin clients
• Use SCCM/MECM to ensure patching and security compliance
• Collaborate with the Service Desk to troubleshoot hardware and software issues
• Maintain and secure master images and pools
• Implement patches, updates, and configuration changes with cybersecurity and IT teams
• Interface with the customer to gather requirements and deliver solutions
• Troubleshoot VDI issues involving user access, performance, connectivity, and software compatibility
• Monitor system performance and usage to identify bottlenecks or failure points and recommend improvements

• Bachelor’s degree in a relevant field, or equivalent additional experience
• High school diploma and 4 years of additional experience may substitute for a bachelor’s degree
• Associate’s degree and 2 years of additional experience may substitute for a bachelor’s degree
• Master’s degree is equivalent to 2 additional years of experience;
  PhD is equivalent to 4 additional years of experience
• Five or more years of experience as a systems administrator, systems engineer, or in a related role supporting VDI environments
• Experience with VMware Horizon, Citrix, or other major VDI solutions
• Strong understanding of Windows Server, Active Directory, Group Policy, and networking fundamentals
• Must be a US Citizen
• Must be eligible and willing to obtain an Interim Secret clearance prior to starting
• Ability to remain in a stationary position 50% of the time
• Ability to occasionally move about inside the office and communicate with coworkers, management, and customers via email, phone, or virtual communication
• Ability to deliver presentations

Demonstrates expertise in managing VDI environments, including proficiency in VMware Horizon and Citrix, while ensuring system performance and security compliance through effective patching and configuration management. Strong collaboration and communication skills are essential for interfacing with customers and troubleshooting technical issues.

• VDI Environment Management
• VMware Horizon
• Citrix
• SCCM/MECM
• Windows Server

• Systems Administration
• Systems Engineering
• Active Directory
• Group Policy
• Networking Fundamentals
• Patching
• Configuration Management
• Troubleshooting
• Performance Monitoring
• Cybersecurity Compliance

• Communication
• Collaboration
• Presentation Skills

• Interim Secret Clearance

• US Citizenship
• Bachelor’s Degree
• Associate’s Degree
• High School Diploma
• Experience in VDI Solutions

• VDI Thin Clients
• SCCM
• MECM
• Master Images
• Pools