Data System Specialist

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Posting

Start Date:

September 3, 2026

Posting End Date:

September 17, 2026

Position Number:

Union:

Local 77 CO

FLSA Status:

Hourly

Department:

Information Technology

Pay Grade:

PR67A

Hourly Rate:

$28.72

Employment Type:

Full Time

Building

Location:

TIP Building (Administrative Offices)

Building Street:

Building City:

Middletown

Building State:

Pennsylvania (US-PA)

17057

Do you have experience working in a high-volume IT service desk, or a similar fast-paced technical support environment? Join our Network Operations Center (NOC) team as a Data System Specialist!

• Taking incoming phone calls and monitoring email queues to acknowledge, categorize, and prioritize incoming technical issues
• Working with
  3rd-party vendors to report circuit outages, dispatch external technicians, track hardware replacements, and follow up on external tickets
• Watching live system alerts across monitoring platforms like
  Solar Winds Orion to catch anomalies early
• Triaging, documenting, and escalating technical issues to internal Tier 2/Tier 3 teams or external vendor support
• Hours/shifts vary as we are a 24/7 organization

Applicants must be currently authorized to work in the United States on a full-time basis. The Commission will not sponsor applicants for work visas.

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. The PTC operates a 565-mile system with over 205 million transactions annually. Together, we are building the highway of the future.

This is skilled work in diagnostic electronic testing of equipment to evaluate reported malfunctions or deficiencies within communications systems owned and operated by the Pennsylvania Turnpike Commission (PTC). An employee in this class is responsible for the technical operation of all PTC-owned communications equipment such as two-way radios, system portals, network connectivity, intelligent traffic systems (ITS) devices, toll collection equipment and other communications equipment.

Work is assigned and performed under general supervision, with some independence, and is reviewed by a superior or designee, for direction, progress and end results.

Operates diagnostic consoles for the communications and electronic networks. Responsible for system start-up according to established procedures, switching to back-up elements in the event of hardware failures, replying to console messages, requiring intervention, etc.

Identifies malfunctions in the network operation according to standard operational criteria/procedures to determine probable cause of problem.

Resolves operational problems, including, but not limited to: instructing terminal/phone operator in proper procedures, notifying communications companies to investigate communication problems, contacting appropriate personnel to resolve hardware and system software problems.

Executes recovery/restart procedures for restoring the teleprocessing monitor and network.

Uses various hardware and software tools to monitor the networks in order to prevent any possible outages and maintains network performance.

Assists in troubleshooting communications networks and related Internet of Things (IoT) devices.

Maintains records and logs of all network failures, problems, resolutions and maintenance incident reports.

Coordinates maintenance activities for all electronic equipment owned and operated by the PTC.

Installs cables and analog jacks and other data equipment.

Maintains two-way radio consoles in the PTC Traffic Operations Center.

Works extended hours, on call 24/7, to assist in the management of normal and emergency operations.

Uses situational awareness to anticipate and prevent accidents.

Performs related duties as assigned.

High school diploma or equivalent certification.
Two (2) years of experience dispatching and logging calls in an incident ticketing/tracking system:
OR
Associates Degree in information technology or related electronics field.

Equivalent combination of education…