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Hands-On Support Engineer - AI-Driven Enterprise Ops
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-05
Listing for:
Heypocket
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Heypocket is looking for an engineer to own the support platform stack, including a self-hosted helpdesk, automations, integrations, and the AI agent on top of it. You will sit with the support team daily, ship your own code, and own dashboards, pipelines, and data models that illuminate support performance across the enterprise.
You will work hands-on with LLM tooling, build for business customers with admin roles and SLAs, and translate vague operational problems into scalable systems while
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