ServiceNow System Administrator​/Junior Developer

Position Summary

SD Solutions is seeking a Service Now System Administrator / Junior Developer to provide day-to-day platform administration, configuration, operational support, and development assistance for the IRS IRWorks Service Now environment. The position will support users, workflows, access controls, CMDB, releases, upgrades, testing, and platform maintenance while working alongside senior developers and architects.

• Perform day-to-day Service Now platform administration
• Configure and maintain users, groups, roles, and access controls
• Administer Service Catalog items and related workflows
• Configure workflows and automation using Flow Designer
• Support SLA configuration and administration
• Maintain CMDB records and support CSDM compliance
• Troubleshoot user and platform issues
• Create and manage Update Sets
• Support instance cloning and environment synchronization
• Assist with Service Now upgrades, patches, and releases
• Perform platform health and maintenance activities
• Develop basic Service Now scripts and configurations
• Support incident, problem, and change management processes
• Execute testing using Service Now Automated Test Framework (ATF) where applicable
• Assist with integrations, data imports, and platform configurations
• Develop and maintain technical documentation and knowledge articles
• Participate in Agile ceremonies and knowledge-transfer activities
• Escalate complex platform issues to Senior Developers and Architects

• 3+ years of Service Now / Enterprise Service Management experience
• At least 2 years supporting Federal Government environments
• Experience administering enterprise Service Now environments
• Experience with Service Catalog administration and users/groups/roles/ACLs
• Experience with Flow Designer and SLA administration
• Working knowledge of CMDB and CSDM
• Experience with Update Sets, instance cloning, upgrades, and patching
• Experience troubleshooting Service Now platform issues
• Familiarity with Automated Test Framework (ATF)

Bachelor's degree in Computer Science, Information Technology, or a related discipline preferred.

Equivalent relevant technical experience may be considered where permitted.

• Service Now Certified System Administrator (CSA) - Required
• Relevant Service Now Certified Implementation Specialist (CIS) certification(s) - Required

• Service Now Administration
• Service Catalog
• Flow Designer
• CMDB
• CSDM
• SLA Management
• ACLs
• Update Sets
• Instance Cloning
• ATF
• Incident Management
• Change Management
• Java Script

Must be capable of obtaining and maintaining IRS MBI / Tier 2 Moderate Risk suitability. Current or prior IRS MBI is strongly preferred.

A Service Now administrator with enough development experience to support configurations and enhancements while maintaining a secure, stable, well-documented Federal Service Now environment.