Technical Analyst Job Northern Kentucky USA,IT/Tech

Position: Technical Analyst I
Location: Northern

Getix Health is seeking a dependable and detail-oriented Technical Analyst I to support our IT operations, asset management, equipment deployment, and technical support functions. This entry-level opportunity is ideal for someone with hands-on computer hardware knowledge who enjoys troubleshooting, staying organized, and providing excellent customer service.

The Technical Analyst I will help manage corporate IT equipment throughout its lifecycle, prepare and ship equipment to employees and locations, and provide first-level technical support for hardware, Windows, network connectivity, Microsoft 365, and common business applications.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Location: Remote

Department: Information Technology

Compensation: $16.00 per hour

Position Type: Full-Time

Travel: Up to 10%, as needed

Key Responsibilities:

Maintain accurate inventory records for corporate IT hardware and technology assets
Receive, inspect, label, barcode, and document new IT equipment
Track equipment assignments, users, locations, status, warranties, and asset lifecycle
Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment
Process equipment returns, repairs, replacements, redeployments, and retirements
Perform physical inventory counts and reconcile discrepancies
Maintain accurate asset information within IT asset management and CMDB systems
Package and ship computers, peripherals, networking equipment, and other IT assets
Generate shipping labels, documentation, and tracking information
Assist with large-scale equipment deployments and office moves
Troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals
Perform basic wired and wireless network connectivity troubleshooting
Troubleshoot common Wi‑Fi, VPN, and IP configuration issues
Provide first-level support for Microsoft 365 and common corporate applications
Perform basic Windows troubleshooting, software installation, updates, and workstation configuration
Follow established procedures for workstation imaging, provisioning, and deployment
Respond to assigned IT service requests and incidents
Document troubleshooting activities and resolutions within the IT service management system
Recognize and elevate complex issues to the appropriate IT, infrastructure, network, security, or application support teams
Provide professional and courteous customer service to employees

Qualifications:

High school diploma or equivalent required; technical education or IT certification preferred
Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment
Basic understanding of computer hardware and peripherals
Basic knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and Ethernet
Basic troubleshooting skills for Windows computers and common business applications
Comfortable working with inventory and IT asset management systems
Strong organizational and record-keeping skills
Strong attention to detail with the ability to prioritize multiple requests
Ability to safely lift and move typical IT equipment, up to 25 pounds
Ability to travel to corporate offices as needed

Preferred Qualifications:

CompTIA A+, Network+, or equivalent technical training
Pursuit of a college degree with a cumulative GPA of 2.5+ is a plus
Experience with an ITSM platform such as Service Now or Jira Service Management
Experience with an IT asset management or CMDB platform
Experience with Microsoft 365
Experience with Microsoft Intune, SCCM/MECM
, or similar endpoint management tools
Experience preparing and deploying Windows laptops
Basic knowledge of Active Directory and/or Microsoft Entra
Experience with corporate shipping and logistics processes
Exper…