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K-12 SaaS Support & Incident Analyst
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-06
Listing for:
Public Consulting Group
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Public Consulting Group is seeking a results-driven technical support professional to assist K12 education software users. You will handle live chat requests, document issues, and collaborate with engineers to resolve incidents.
The role emphasizes excellent communication, rapid prioritization, and thorough ticketing to ensure timely resolutions. The ideal candidate brings 3+ years in SaaS support, a relevant degree, and experience supporting front-end users.
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