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K-12 SaaS Support & Incident Analyst

Job in Northern, Floyd County, Kentucky, USA
Listing for: Public Consulting Group
Full Time position
Listed on 2026-09-06
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 70000 USD Yearly USD 60000.00 70000.00 YEAR
Job Description & How to Apply Below
Location: Northern

Public Consulting Group is seeking a results-driven technical support professional to assist K12 education software users. You will handle live chat requests, document issues, and collaborate with engineers to resolve incidents.

The role emphasizes excellent communication, rapid prioritization, and thorough ticketing to ensure timely resolutions. The ideal candidate brings 3+ years in SaaS support, a relevant degree, and experience supporting front-end users.

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