Systems Analyst, Pharmacy
Listed on 2026-09-06
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IT/Tech
Systems Analyst
Location: Northern
Exemption Status:
Exempt Hiring Range: $59,051.20 - $ Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday, On Call - Required Scheduled
Hours:
0800 - 1630
Shift: 1 - Day Shift, 8 Hours (United States of America)
Hours:
40 Cost Center: 99940 - 5961 Inpatient This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
- Attends product demonstrations and assess system functionality against customer requirements.
- Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.
- Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
- Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
- Investigates and resolves issues related to application, system configuration, and security setup.
- Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
- Troubleshoots application components within server configurations, including system services and interface jobs.
- Works with third‑party vendors to install, configure, and troubleshoot vendor software.
- Effectively participates in critical incident response and escalates appropriately as needed.
- Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
- Partners with the training team to create end‑user training materials.
- Actively learns and applies new skills to improve support for customers and coworkers.
- Stays current with core application certifications, system development, and emerging trends in information systems technology.
- Actively participates in professional development programs defined by department.
- Demonstrates adaptability to dynamic responsibilities and evolving project requirements.
- Must be able to work off hours as needed and participate in an on‑call rotation.
- Complies with established departmental policies, procedures, and objectives.
- Attends variety of meetings, conferences, seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
- Complies with all health and safety regulations and requirements.
- Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
- Maintains, regular, reliable, and predictable attendance.
- Performs other similar and related duties as required or directed.
Required:
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