Senior Educational Technology Administrator
Listed on 2026-09-06
-
IT/Tech
Systems Administrator, IT Support
Senior Educational Technology Administrator
Position Title Senior Educational Technology Administrator
Position Type
Department
Division
Division Finance and Administration
Campus
Campus Troy Online
Work Status
Work Status Full-Time (FT)
Temporary
Temporary No
Location
Location Troy - T01
Job Summary
The Senior Educational Technology Administrator serves as an administrator for the University’s Canvas Learning Management System ( LMS ), ensuring its reliability, security, availability, and optimal performance to support teaching and learning. This position provides advanced technical support by troubleshooting and resolving complex Canvas-related issues for faculty, staff, students, and administrators while maintaining a high level of customer service in a fast-paced support environment.
Manages and resolves support requests through the Team Dynamix ticketing system, responds to escalated support cases referred by Instructure Support, including Canvas chat sessions and institutional support tickets requiring administrative intervention, and performs remote troubleshooting sessions using approved remote support software. This position is responsible for creating Canvas organizations used for university communications, faculty development, student engagement, training initiatives, and other institutional purposes.
The Senior Administrator also develops, updates, and maintains online student training courses designed to orient first‑time Canvas users and promote successful navigation and utilization of the University’s learning management system.
This position requires evening and weekend work to provide technical support to end users, perform system maintenance, software upgrades, and emergency troubleshooting.
Minimum Qualifications
1. Bachelor’s degree in a related field OR Minimum of five years of experience working within an educational technology technical support area
2. Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.
3. Ability to manage multiple tasks and prioritize those tasks effectively
4. Strong written and verbal communication skills, including the ability to create clear technical documentation and knowledge base articles.
6. Ability to work with diverse individuals of various backgrounds
Preferred Qualifications
1. Master’s degree preferred
2. Knowledge of higher education instructional technologies, accessibility standards, and online learning environments
3. Skill in installation, trouble‑shooting and maintenance of technology hardware and software systems related to learning management systems ( LMS )
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No
Work Hours
Monday-Friday, 8-5
Afternoons and weekends as needed.
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affi nitive Action employer.
- Troy University participates in eVerify.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).