IT Asset & Infrastructure Operations Specialist

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Position Title
: IT Asset & Infrastructure Operations Specialist

Position Summary: We are seeking a detail-oriented and proactive IT Asset & Infrastructure Operations Specialist to manage end-to-end asset lifecycle, vendor coordination, and infrastructure monitoring. This role is responsible for maintaining asset accuracy, overseeing deployments, managing licenses, supporting endpoint tools, and ensuring network and system uptime.

• IT Asset & Lifecycle Management
  • Maintain and manage the Asset Register ensuring complete accuracy and audit readiness
  • Administer and track assets using systems such as Asset Panda
  • Handle asset provisioning, tracking, and disposal via Galide (Disposal platform)
  • Ensure proper asset tagging, ownership mapping, and lifecycle compliance
• Endpoint & Device Management
  • Manage endpoint security and device compliance using:
    • Absolute
    • JAMF Pro (Mac device management)
    • Ninja (RMM tool)
  • Oversee device enrollment via Apple Business Manager
  • Perform remote monitoring, patching, and troubleshooting of endpoints
  • Ensure endpoint security standards and policies are enforced
• Software & License Management
  • Administer software license tracking and compliance
  • Optimize license usage to reduce costs and prevent over/under-utilization
  • Maintain accurate records for audits and renewals
• Deployment & Inventory Operations
  • Plan and execute device deployments and refresh cycles
  • Coordinate staging, imaging, and configuration of devices
  • Manage shipment logistics using tools and vendors like:
    • UPS
    • Verizon Wireless (mobile device provisioning)
  • Track supply chain and inventory across locations
• Vendor & Stakeholder Coordination
  • Manage relationships with external vendors and service providers
  • Handle vendor coordination for procurement, maintenance, and support
  • Act as a liaison between internal teams and suppliers
  • Ensure adherence to SLAs and contract terms
• Monitoring, Reporting & Tools Administration
  • Utilize monitoring tools such as:
    • Uptime Robot (system availability monitoring)
    • Meraki Dashboard (network monitoring and management)
  • Maintain visibility into infrastructure health and uptime
  • Manage EKM Insight and ENVI platforms for operational insights and reporting
  • Support KTech Portal administration and updates
• Network & ISP Coordination
  • Provide support for network operations and troubleshooting
  • Monitor and manage devices via Meraki Dashboard
  • Coordinate with Internet Service Providers (ISPs) for issue resolution and escalations
  • Maintain ISP-related documentation and SharePoint pages
• Print & Infrastructure Services
  • Manage and maintain Print Server infrastructure
  • Ensure availability and troubleshooting of print services across the organization
• Documentation & Knowledge Management
  • Maintain accurate documentation across:
    • Asset systems
    • SharePoint pages (including ISP-related content)
  • Ensure process standardization and operational transparency

Required Skills & Qualifications

• Experience with IT asset management tools (e.g.,
  Asset Panda
  )
• Strong knowledge of endpoint management tools (
  JAMF Pro, Ninja, Absolute
  )
• Familiarity with Apple Business Manager and enterprise device provisioning
• Experience with network monitoring tools (Meraki, Uptime Robot)
• Understanding of vendor management…