Client Engagement Manager II

Select how often (in days) to receive an alert:

Cutting-edge technology for secure payment and connectivity.

Location:

Atlanta, GA, US

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas:
Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for Security Tech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions.

Do you want to actively shape the digital transformation with us?

The Client Engagement Manager II is a customer-facing role responsible for supporting enterprise and strategic customers using G+D SaaS and managed service solutions. This role serves as a key Service Delivery & Operations contact for assigned customers, helping coordinate service performance, operational readiness, incident and escalation communication, customer reporting, and continuous improvement activities. The position requires strong customer communication skills, solid operational understanding, and technical credibility in SaaS-based service environments, including OTA, eSIM, Remote SIM Provisioning, GSMA-aligned services, MNO ecosystems, integrations, monitoring, and customer-facing operational support.

The Client Engagement Manager works closely with Account Management, Solution Sales, Technical Consultants, Customer Support, Application Engineering, IT Stack Engineering, Product, R&D, Finance, and Service Delivery & Operations teams to ensure customer needs are understood, service topics are coordinated effectively, and customer commitments are supported with quality, transparency, and professionalism. Project management experience is preferred but not required.

In addition to being the primary direct interface to customers, the Client Engagement Manager collaborates closely with Account Managers, Solution Sales Managers, Technical Consultants, Project Managers, Service Delivery & Operations, Application Engineering, IT Stack Engineering, and other cross-functional teams to ensure customer commitments are delivered with quality, transparency, and operational discipline.

The role requires a balance of customer engagement expertise, technical credibility, operational acumen, and strong customer communication skills. Project management discipline is preferred and considered a strong plus. The Client Engagement Manager represents the customer’s voice internally within Service Delivery & Operations, supports continuous improvement, contributes to executive-level communication, and helps ensure customer requirements, risks, escalations, and service improvement opportunities are addressed proactively.

• Serve as the primary Service Delivery & Operations contact for assigned customers regarding incident, problem, change, release, escalation, SLA, and service performance topics.
• Support customer engagement and service governance for SaaS and managed service customers, including service reviews, KPIs, operational readiness, release coordination, incident trends, customer feedback, risks, and continuous improvement actions.
• Maintain clear, proactive, and professional customer communication during service reviews, incidents, escalations, change activities, and operational follow‑ups.
• Apply technical understanding of SaaS, OTA, eSIM, GSMA-aligned services, MNO ecosystems, integrations,…