IT Manager

The University of Connecticut Information Technology Services (ITS) is seeking a Manager of Network Engineering and Operations to lead the University's Network Engineering and Network Operations teams. This position is responsible for overseeing the daily operation, support, and continuous improvement of the University's enterprise network infrastructure and services that support the academic, research, administrative, and residential communities across the Storrs campus, regional campuses, and the School of Law.

Reporting to the Director of Network Services, the Manager provides leadership and operational oversight for network engineering, network operations, monitoring and management systems, automation initiatives, and related enterprise network services. The position is responsible for ensuring the availability, performance, security, and resiliency of mission‑critical network services through effective staff leadership, operational management, process improvement, and technical governance. The Manager actively performs technology planning, service development, and network modernization initiatives while ensuring successful execution of departmental priorities and objectives.

The successful candidate will be an experienced technical manager who can effectively balance operational leadership, personnel development, customer engagement, and technical oversight in a complex enterprise environment. The Manager fosters a culture of collaboration, accountability, continuous improvement, and service excellence while empowering staff to develop professionally and deliver reliable, high‑quality services to the University community.

• Foster a culture of collaboration, accountability, curiosity, innovation, continuous improvement, and exceptional customer service through leadership, mentoring and coaching.
• Provide unified leadership for the Network Engineering and Network Operations functional areas, ensuring coordinated planning, implementation, operation, observability and lifecycle management of enterprise network services.
• Provide management oversight for enterprise routing, switching, wireless networking, automation efforts, monitoring and management systems, DDI infrastructure, data center networks, and cloud connectivity.
• Empower technical staff to pursue professional development, acquire and apply new skills to automate systems and processes, improve efficiency and reduce toil.
• Serve as the primary management contact for customer communications, operational issues, service escalations and cross‑functional coordination.
• Develop technology road maps, service strategies, methods and procedures, workforce plans in collaboration with the Director of Network Services to advance the network environment.
• Establish service objectives and metrics mapped to customer expectations for each target community and implement methods of observability to inform changes for continual improvement.
• Develop and implement integrated workflows with the Network Infrastructure, Data Center Operations and Telecommunications groups within Network Services and Information Security Engineering that result in a streamlined and accelerated deployment of network infrastructure, systems and services.
• Collaborate with peers and stakeholders to define and plan network services to meet University community and departmental objectives for IT system resiliency, business continuity, disaster recovery, information security and daily performance objectives.
• Promote team awareness and compliance with university policies, information security standards and applicable federal and state regulations.
• Define and manage change management procedures consistent with university and departmental policies and practices to ensure high availability and resiliency of network services.
• Oversee and develop departmental operating and project budget requests, manage funding and resources mapped to established priorities and monitor to ensure timely completion.
• Perform related duties as required.

• Bachelor's degree and six (6) years of relevant experience;
  Associate degree and eight (8) years of relevant experience; or…