IT Manager

Overview

Black Desert Resort, located in the stunning landscape of Southern Utah, offers a luxury experience amidst breathtaking red rock scenery. The resort features a championship 19-hole golf course designed by Tom Weiskopf, world-class accommodations, elevated dining experiences, wellness and recreation offerings, meeting and event spaces, and a range of premium amenities. Our commitment to exceptional service and guest satisfaction defines our brand and inspires a culture of hospitality excellence.

Technology is integral to nearly every aspect of the resort experience, from reservations and guest rooms to restaurants, payment processing, communications, security, and back-of-house operations. The IT Manager plays a critical role in ensuring these systems remain reliable, secure, connected, and responsive to the needs of guests and resort operations.

Job Specifications
:

Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Full-Time
Pay Range: $85,000 - $105,000/year. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us
:

• Comprehensive Benefits: Health insurance, retirement plans, employee dining room, paid time off, hotel benefits, local discounts, and resort-exclusive perks.
• Technology Impact: Manage technology that directly supports resort operations, employees, revenue generation, and the luxury guest experience.
• Professional Growth: Work closely with the Director of IT while gaining broad exposure to hospitality technology, infrastructure, cybersecurity, system integrations, property development, and enterprise technology initiatives.

Key Responsibilities including but not limited to
:

• Manage the day-to-day operation, availability, security, reliability, and performance of critical business and guest-facing technology systems throughout Black Desert Resort.
• Support the Director of IT in executing technology strategies, standards, infrastructure plans, cybersecurity initiatives, system improvements, and technology projects.
• Provide timely technical support, troubleshooting, and incident resolution for employees, guests, resort leadership, and operational departments.
• Administer and support Agilysys Versa PMS and integrations with reservations, payments, point-of-sale, housekeeping, accounting, electronic door locks, guest services, and other resort systems.
• Troubleshoot system interfaces and integrations, working with the Director of IT, internal partners, and vendors to identify root causes and restore functionality.
• Manage and troubleshoot guest and employee Wi-Fi throughout guest rooms, residences, public spaces, restaurants, meeting areas, offices, outdoor areas, and back-of-house locations.
• Monitor and maintain network infrastructure, including internet connectivity, wireless access points, switches, firewalls, servers, network equipment, backups, and system integrations.
• Support in-room technology, including televisions, IPTV and casting systems, telephones, electronic locks, mobile keys, digital room controls, connectivity, and other connected guest devices.
• Respond to guest room technology issues promptly and professionally, recognizing that technology performance directly impacts the luxury guest experience.
• Serve as a primary onsite escalation resource for technology outages and incidents affecting guests, employees, revenue, payment processing, security, communications, or business continuity.
• Promptly elevate significant outages, cybersecurity concerns, system failures, vendor issues, or other material technology risks to the Director of IT.
• Assist with assessing technology incidents, establishing priorities based on operational impact, coordinating appropriate resources, and communicating status and recovery expectations to affected leaders.
• Support the Director of IT in developing, maintaining, and testing technology incident response, backup, disaster recovery, and business continuity procedures.
• Coordinate vendor support cases, escalations, onsite service visits, system maintenance, repairs, upgrades, installations, and technology projects through completion.
• Suppo…