IT Support Technician San Mateo, CA, Information Technology

San Mateo, CA, United States Information Technology

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As an IT Support Technician III within Corporate Engineering, you’ll play a key role in delivering reliable, high-quality technology experiences across Roblox. You’ll independently own complex technical issues and operational needs, while looking beyond the immediate problem to understand why issues occur, how they affect the broader environment, and how we can improve the experience going forward.

In this role,
responsiveness, preparation, discretion, and attention to detail are critical
. Whether supporting our Builders, assisting senior leaders, or ensuring technology is ready for an important company event, you’ll anticipate needs, identify potential risks, and take ownership of delivering a seamless experience.

You’ll also be expected to challenge existing approaches when there is a better way to work. By identifying recurring problems, exploring new solutions, and partnering across teams, you’ll help improve the reliability, scalability, and overall effectiveness of how Client Services supports Roblox.

This role is an hourly position and requires onsite support 5 days a week in San Mateo, CA.

• Independently troubleshoot and own complex hardware, software, identity, connectivity, and endpoint issues through resolution, engaging additional technical partners when appropriate.
• Provide responsive, discreet, and high-touch technical support for executives and senior leaders, anticipating needs and minimizing technology-related disruptions.
• Support internal events, executive meetings, Town Halls, and other high-visibility experiences through preparation, testing, event-day support, and real-time troubleshooting.
• Proactively identify technical risks before executive meetings and events, developing contingency plans and coordinating with the appropriate teams to ensure readiness.
• Look beyond individual incidents to identify patterns, recurring problems, and opportunities to improve the overall support & user experience.
• Explore and propose creative solutions to support challenges, using previous experience, technical research, experimentation, and feedback to determine the best approach while balancing usability, scalability, and security.
• Improve existing workflows, documentation, tooling, and support processes to make solutions more efficient, reliable, and maintainable over time.
• Consider the downstream impact of technical and operational decisions across Client Services, AV, Security, Facilities, Workplace, and other partner teams.
• Own small to medium-sized technical or operational initiatives from planning through execution with limited oversight, breaking broader goals into clear actions and milestones.
• Partner cross-functionally with AV, Facilities, Security, Workplace, Engineering, and other teams to deliver solutions that address both immediate needs and longer-term operational goals.
• Develop and maintain documentation, event runbooks, troubleshooting guides, and operational procedures that enable others to resolve issues consistently and effectively.
• Evaluate new technologies, tools, and support practices and share recommendations that could improve the Builder experience or how the team operates.
• Share technical knowledge and troubleshooting approaches with junior technicians, helping strengthen the overall capabilities of the team.
• Support broader Client Services…