Senior Scrum Master, Agile Facilitator

• Facilitate Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives
• Coach and mentor engineering teams, Product Owners, and stakeholders on Agile principles, self-organization, and value-driven delivery
• Identify, track, and proactively resolve technical and operational impediments
• Foster psychological safety, open communication, active listening, and constructive feedback loops
• Define, monitor, and analyze Agile metrics such as velocity, throughput, and cycle time
• Assess team Agile maturity and design tailored workshops
• Act as an internal Agile consultant and mentor for emerging facilitators
• Partner with Product leadership to maintain backlog transparency, artifact documentation, and clear acceptance criteria
• Collaborate with Delivery Managers, Tech Leads, and Product Managers to remove impediments and align execution with strategic value delivery
• Address organizational impediments and support scaling high-performing teams

• Bachelor’s Degree in Computer Science, Software Engineering, Business Administration, or a related field (or equivalent practical experience)
• 5+ years of professional experience as a Scrum Master, Agile Facilitator, or Agile Coach leading software development teams across LATAM and US environments
• Proven track record guiding cross-functional teams through Scrum, Kanban, and hybrid Agile frameworks from team formation to high performance
• Experience collaborating with Delivery Managers, Product Managers, and Tech Leads to align product roadmaps with sprint execution commitments
• Experience conducting Agile maturity assessments, facilitating root-cause analysis, and driving data-driven continuous improvement using Agile metrics
• Strong experience working in remote, distributed, and multicultural software engineering ecosystems
• Strong experience with Agile frameworks and coaching, including Scrum, Kanban, SAFe, or Lean methodologies
• Deep proficiency with Jira, Confluence, Azure Dev Ops, Miro, or Mural
• Expertise tracking and interpreting Agile delivery metrics, including velocity, burndown charts, cumulative flow diagrams, and lead/cycle time
• Advanced facilitation techniques, creative retrospective formats, and root-cause analysis frameworks such as 5 Whys and Fishbone diagrams
• Advanced English proficiency, written and verbal
• Strong negotiation, conflict resolution, and stakeholder management capabilities
• Official Agile certifications are nice to have, including CSM, A-CSM, PSM II, SAFe Agilist, or ICP-ACC
• Experience in nearshore IT consulting, software services, or fast-paced product development environments for US clients is nice to have
• Familiarity with software engineering workflows, modern tech stacks, and CI/CD concepts is nice to have

Demonstrates expertise in Agile methodologies, including Scrum, Kanban, and SAFe, while effectively coaching teams to enhance their Agile maturity and delivery performance. Proficient in utilizing Agile metrics to drive continuous improvement and facilitate collaboration across cross-functional teams.

• Agile Coaching
• Scrum Master Experience
• Agile Metrics Analysis
• Jira Proficiency
• Advanced English Proficiency

• Agile Frameworks
• Scrum
• Kanban
• SAFe
• Lean Methodologies
• Agile Maturity Assessment
• Root-Cause Analysis
• Agile Delivery Metrics
• Facilitation Techniques
• Conflict Resolution

• Coaching
• Mentoring
• Negotiation
• Stakeholder Management
• Active Listening

• CSM
• A-CSM
• PSM II
• SAFe Agilist
• ICP-ACC

• Software Development
• Remote Work
• Cross-Functional Teams
• Nearshore IT Consulting
• Product Development

• Jira
• Confluence
• Azure Dev Ops
• Miro
• Mural