AI Solutions Product Lead — Customer Operations
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-07
Listing for:
MWI Buying Group
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
AI Business & Operations, AI Engineer (Applied/Software)
Job Description & How to Apply Below
Cencora is seeking a Technical Product Manager specializing in AI solutions to own the generative AI and automation portfolio for Customer Operations. You will lead a dedicated engineering team, drive a roadmap for AI-powered self-service, agent-assisted support, and automated resolution workflows.
You will define prompts, guardrails, and evaluation frameworks, ensuring responsible AI in a regulated healthcare environment while collaborating with legal, privacy, and security stakeholders.
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