Support Engineer | IT Troubleshooter Onsite
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-08
Listing for:
Path Forward LLC
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Northern
Path Forward IT in the United States is seeking a Support Engineer I to provide technical assistance by phone or ticketing system, with occasional on-site support. You will follow documented procedures, monitor queues, and uphold SLAs while building rapport with customers.
In this role you will document work in the ticketing system, escalate issues per IT Glue, and contribute to knowledge Base through IT Glue documentation.
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