Helpdesk Intern - Fall

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Intern Charlotte, NC, US

2 days ago Requisition

Salary Range: $19.00 To $21.00 Annually

Kickstart Your Career with an Internship at CPL

Are you a student eager to turn classroom learning into real-world impact? At CPL, a nationally recognized Architecture & Engineering firm, we believe in empowering the next generation of designers, engineers, and innovators. Our internship program is your opportunity to gain hands‑on experience, collaborate with seasoned professionals, and contribute to projects that shape communities.

This position is meant to cover the fall period, be on‑site, and work 20-40 hours per week.

• Respond to requests for IT help from end users
• Provide IT assistance as able or escalate requests to other members of the IT team
• Configure, install and upgrade PCs, operating system software and application software as required
• Provide hands‑on support for all IT equipment in nearby offices, and elsewhere as required
• Perform other duties as assigned by the IT Helpdesk Manager and IT Director

• Actively pursuing a BS (or MS) in Information Technology or a related field
• Succinct communication skills, both written and verbal
• Technical experience in Microsoft Windows Server/Workstation environments
• A Team player
• Knowledge of Windows OS application installation as well as Office 365 and other business applications

• Real Projects, Real Impact– Work on meaningful assignments that go beyond “busy work.”
• Mentorship & Learning– Learn from industry experts who are invested in your growth.
• Collaborative Culture– Join a team that values creativity, curiosity, and fresh perspectives.
• Career Pathways – Explore your future in architecture, engineering, planning, design, or project management.

Benefits for Regular Full-Time & Part-Time Employees Working 30+ Hours/Week - not applicable to interns

• Healthcare for you and your family:
  Medical, Dental & Vision insurance
  • Single HDHP Medical plan with 100% paid premium
• Health Savings Account (HSA) with employer match
• Medical and Dependent Care Flexible Spending Accounts
• FREE Life Insurance and AD&D Insurance
• Voluntary Life Insurance for you and your family
• FREE Short-Term and Long-Term Disability Insurance
• PTO + Sick Time + 8 Holidays per year
• Retirement Savings Plan with contribution from CPL to grow your retirement funds
• Internal Mobility & Career Advancement
• Licensure Assistance

Additional benefits available to FT Employees Working 40+ Hours/Week

• Tuition Assistance:
  You may be eligible for continuing education assistance
• Student Loan Assistance Program: CPL will contribute up to $100/month for 5 years ($6,000 total) toward student loan debt

We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends, and neighbors.

• Collaboration
  – working with others towards the best solution, placing great emphasis on the collective wisdom of our internal teams.
• Family
  –celebrating others’ successes, genuinely caring about the happiness and well‐being of our team members and recognizing their own families as extensions of the CPL family.
• Fun
  – not taking oneself too seriously, fully understanding that fun at work is conducive to productivity.
• Inspiration
  – contributing to an uplifting workplace that facilitates growth and success by maintaining a positive, upbeat attitude.
• Integrity
  – doing what is ethically right and providing reliable follow‐through on commitments.
• Ingenuity
  – seeking new opportunities and consistently identifying unexpected and practical ways to solve problems.

The rate for this position generally ranges between $39,520- 43,680 annually OR $19.00-$21.00 Hourly. This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York.

Similar positions located outside of New York will not…