Customer Service Support Specialist
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-12
Listing for:
Bespoke Technologies, Inc.
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Network Security, Cybersecurity, IT Specialist, Network Engineer
Job Description & How to Apply Below
BT-419 – Customer Service Support Specialist
Location:
Tysons (fully on-site, no remote option)
*
* Required Skills:
- Demonstrates experience with Microsoft Sentinel and Microsoft Azure.
- Demonstrates experience understanding enterprise network monitoring and infrastructure monitoring tools
- Demonstrates experience identifying and performing initial troubleshooting.
- Demonstrates experience understanding network security modeling, mapping, exposure-analysis, or network-path analysis tools.
- Demonstrates experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers.
Skills:
- Demonstrates experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
- Demonstrates progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
- Demonstrates experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
- Demonstrates significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
- Demonstrates significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).
- Demonstrates significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
- Demonstrates significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
- Demonstrates experience with tools for topology, paths, assets, segmentation, or vulnerabilities. Demonstrates experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.
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