3rd Shift - Desktop Consultant

- This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

- We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

- This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

- Utilize ticketing system to track email submissions and managing phone support efforts.

- Manage Windows Active Directory and Exchange.

- Work closely with other IT employees on system maintenance and configuration projects.

- Work closely with other employees on interdepartmental projects.

- Maintain accurate asset management records.

- Work with vendors and manufacturers on repair and maintenance of IT equipment.

- College degree and/or 4-6 years' experience.

- Ability to help employees solve hardware and software problems.

- Experience with Windows Active Directory& Office 365.

- Experience troubleshooting network issues in large office setups.

- Experience supporting and troubleshooting printer systems.

- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

- Strong customer service and communication skills.

- Experience with a scripting language preferred.

- Must be able to work on Saturdays and certain Holidays.

- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

- MDM experience, specifically Airwatch, is a plus.