Technology - Sr. Engineer

Technology - Sr. Engineer

Location:

Celebration, Florida (Onsite)

The Senior Platform Engineer is responsible for advanced troubleshooting and operational support across critical technology platforms. This role acts as a technical escalation point, coordinating with business stakeholders, internal infrastructure teams, and external vendors to diagnose issues, drive resolution, and improve platform stability over time.

Everforth Apex uses a virtual recruiter as part of the application process.

• Provide vendor-based software support and serve as the technical point of contact for vendors, peers, and infrastructure operations partners.
• Triage incidents by identifying symptoms, determining ownership, and engaging the appropriate teams to drive timely resolution.
• Apply security best practices and coordinate with vendors as needed to implement required controls and remediation.
• Support multiple levels of testing prior to upgrades or releases of infrastructure, software, and service‑layer components.
• Perform daily operational activities to maintain platform availability, stability, and performance.
• Evaluate, develop, and implement tools and automation to improve platform administration, maintenance, operational efficiency, and reliability.
• Participate in incident, problem, and change management processes in accordance with established policies and procedures.
• Contribute to planning and execution of projects supporting business‑unit initiatives, infrastructure updates, and roadmap delivery.
• Proactively ensure compliance with applicable security standards.
• Create and maintain required system documentation.
• Participate in an on‑call rotation.

• Education:
  
  Bachelor's or Equivalent
• Experience:
  
  5+ years in advanced troubleshooting, with the ability to independently assess complex situations, isolate root causes, and implement or coordinate effective resolutions.

• Database experience writing SQL queries to access and manipulate data (Microsoft SQL Server and Oracle).
• Working knowledge of Windows Server sufficient to partner with vendors and relay requirements.
• Understanding of networking fundamentals, including data flows, firewall concepts, and connectivity troubleshooting.
• Strong interpersonal and communication skills to work closely with vendors and business partners.

• Industry exposure such as cruise operations, medical systems, logistics management, or marine maintenance/operations.
• Experience with one or more of the following applications: AMOS, Crunchtime, MXP, Sea Care.
• Experience supporting cloud‑hosted services (Azure, AWS, and/or Google Cloud Platform), with exposure to AWS EC2 environments being a plus.
• Experience with IT service management (e.g., Service Now).
• Familiarity with CI/CD deployment practices and tooling.
• Experience in regulated and/or operationally complex environments.

This role will participate in a 24/7 on‑call rotation. The on‑site requirement is subject to change. Comparable role profiles may include Dev Ops Engineer, Site Reliability Engineer (SRE), Application/Product Support Engineer, or Operations Engineer.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and…