Technical Solutions Consultant

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Reston, VA, US

6 days ago Requisition

POSITION TITLE: Technical Solutions Consultant

CLEARANCE REQUIRED : N/A

LOCATION: Remote

ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client situations and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

THE ROLE:

As a Technical Solutions Consultant, you will serve as a technical pre-sales partner, working alongside Account Executives to design compelling Service Now solutions that solve complex customer challenges and demonstrate the value of Intact’s capabilities. You’ll bring deep technical knowledge of the Service Now platform to discovery, solution design, demonstrations, presentations, and proposals, translating customer requirements into solutions that are technically sound, achievable, and aligned with Service Now best practices.
TO BE SUCCESSFUL HERE YOU WILL:

Technical Solution Consulting

• Lead the technical aspects of customer discovery, uncovering business and technical requirements and translating them into Service Now solutions.
• Design solutions across the Service Now platform that align customer needs with platform capabilities, best practices, and Intact’s service offerings.
• Develop and deliver compelling technical demonstrations, presentations, and solution walkthroughs tailored to customer requirements.
• Partner with Account Executives throughout the sales cycle, providing technical expertise from initial discovery through solution development and proposal.
• Articulate Service Now architecture, capabilities, integrations, and technical considerations to both technical and executive audiences.
• Serve as a trusted technical advisor to customers, Service Now, partners, and internal stakeholders.
• Develop solution approaches, technical architectures, and supporting materials for strategic pursuits.
• Evaluate customer requirements and recommend appropriate Service Now products, capabilities, integrations, and implementation approaches.
• Support technical responses for RFIs, RFPs, proposals, and other pursuit activities.
• Collaborate with Delivery and Solution Architecture to validate solution feasibility, scope, assumptions, and delivery approach.
• Partner across Sales, Delivery, Contracts, Finance, and Proposal Management to develop competitive and executable solutions.
• Support effective handoffs from pre-sales into delivery.

Pre-Sales Capability Development

• Contribute reusable technical assets, demonstrations, solution patterns, and best practices to Intact’s growing pre-sales practice.
• Stay current on Service Now releases, products, platform capabilities, and emerging technologies.
• Share technical knowledge across the team and help strengthen Intact’s overall Service Now solutioning capability.
• Identify opportunities to leverage new Service Now capabilities and AI to solve customer challenges and differentiate…