IT Support Coordinator

POSITION: IT Support Coordinator

DEPARTMENT:
Operations

REPORTS TO:

Operation Manager

FLSA STATUS: FT, Exempt

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

• Provide basic Tier 1 support for computers, printers, peripherals, applications, passwords, and connectivity issues.
• Troubleshoot network, Internet, wireless, and basic connectivity problems.
• Support and coordinate telephone, VoIP, mobile phone, and telecommunications issues.
• Serve as the onsite point of contact for the MSP, Internet providers, telecom providers, and other technology vendors.
• Provide onsite assistance to the MSP when physical access is required, including moving equipment, connecting cables, power cycling devices, checking connections, and replacing hardware.
• Assist with switches, wireless access points, network cabling, patch panels, network closets, and Internet circuits.
• Support printers, copiers, phones, computers, displays, and other Facility technology.
• Assist with technology needs for Facility events.
• Maintain IT equipment inventory and basic network/telecom documentation.
• Escalate server, security, systems administration, and other advanced technical issues to the MSP.
• Perform other onsite technology-related duties as assigned.

• Strong communication, organization, troubleshooting, and problem-solving skills.
• Ability to work independently and coordinate effectively with outside IT providers.
• Experience troubleshooting computers, printers, mobile devices, and common business applications.
• Working knowledge of TCP/IP, DHCP, DNS, Ethernet, VLANs, switches, wireless networks, and basic network troubleshooting.
• Familiarity with network cabling, patch panels, wireless access points, and telecommunications systems.
• Proficiency with Microsoft Windows, Office, Outlook, and Internet connectivity.
• Ability to recognize when an issue should be escalated rather than making unauthorized system changes.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent technical experience)
• Two or more years of IT support, networking, telecommunications, help desk, or similar technical experience preferred.
• CompTIA Network+, Cisco CCST/CCNA, or similar networking experience is beneficial but not required.
• Hands-on experience with hardware/software troubleshooting, user account management, and basic network support.

• Strong troubleshooting and problem-solving skills with a knack for resolving technical issues quickly.
• Clear, professional communication abilities when working with both technical and non-technical users.
• Ability to manage multiple tasks, prioritize tickets, and stay organized in a fast-moving environment.
• Familiarity with IT best practices around security, system maintenance, and user…