IT Support Specialist

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Full Time Technical Medina NY, Medina, NY, US

7 days ago Requisition

Salary Range: $60,000.00 To $65,000.00 Annually

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Velocitii is hiring an Information Technology Support Specialist to help keep our technology running smoothly and support our employees across the organization. If you're a problem-solver who enjoys troubleshooting, helping others, and working in a collaborative environment, we'd love to hear from you.

• Competitive pay based on experience
• Annual bonuses and merit raises available
• Opportunities for growth and advancement

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics, all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2-25. Just one more way Velocitii supports your well-being!

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Paid time off, paid holidays (including your birthday)
• Get paid to give back with volunteer time off
• Velocitii values collaboration, open communication, and providing exceptional support to both our employees and clients.

• Expand your technical knowledge through hands-on experience
• Opportunities to learn new systems and technologies
• Work alongside a team committed to continuous improvement
• Must be able to work in our Medina, NY office as needed
• Support equipment deployments, office moves, and other in-person technology needs

As an Information Technology Support Specialist, you'll play a key role in ensuring employees have the technology and support they need to be successful.

You’ll:

• Diagnose and resolve hardware, software, and system issues
• Respond to technical support requests in a timely and professional manner
• Document support tickets, resolutions, and recurring issues
• Escalate urgent technical concerns when necessary
• Support new hire workstation setup and office equipment deployment
• Assist with internal desk moves and technology configuration
• Perform routine troubleshooting and maintenance activities
• Maintain accurate equipment inventory and deployment readiness
• Stay current on system updates, changes, and best practices
• Collaborate with teammates to support a growing organization

• 2-4 years of Information Technology experience
• Strong troubleshooting and problem-solving skills
• Knowledge of computer hardware and software support
• Ability to manage multiple priorities and requests
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Must live within commuting distance of Medina, NY and be available to work onsite as needed

• Experience supporting Windows 10 and Windows 11 environments
• Systems and network administration knowledge
• Experience working with service tickets and help desk requests

• Comfortable working in a fast-paced environment where priorities may shift
• Ability to identify root causes and recommend preventative solutions
• Strong customer service mindset when supporting internal users
• Participate in virtual or in-person interviews
• Complete pre-employment requirements, including:
  • Background screening
  • Employment verification
  • Drug screening