Senior Technical Consultant

Bloomreach is building the world’s premier
agentic platform for personalization
.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the
entire
customer journey.

• We're taking
  autonomous search
  mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making
  conversational shopping
  a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of
  autonomous marketing
  , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —
Loomi — so that personalization isn't only autonomous…it's also consistent.

From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As our products continue to evolve and our customer base grows, we are seeking an experienced Senior
Technical Consultant who can lead the technical implementation of our Bloomreach Marketing and Search platforms ensuring customer success and delivering value from day one. This role combines the jobs of a technical engineering lead and a consultant. Our Technical Consultants work with both internal and customer teams to guide the technical integrations process, assist with technical problem solving, help manage and prioritize technical issues, assess business risks, and consult on best practices.

A strong customer orientation, exceptional collaboration skills, and a solid technical background are key elements for success in this role.

• Effectively communicate project requirements with a diverse group of roles within our customer's organization
• Consulting customers on data architecture, data mapping best practices and recommendations, and leading technical calls as needed
• Help identify, troubleshoot, and address technical risks and issues with web service integrations, from web and mobile frontend issues to backend performance optimizations
• Quickly develop a deep understanding of our products and how they can be leveraged to meet customer requirements
• Use Bloomreach tools and dashboards to demonstrate features to Customers and to provide high level overviews of functionalities available
• Building out simple marketing automation scenarios in support of Customer use cases, including scenarios to support email warmups
• Helping our Business Consultants set up more advanced Marketing functionalities (connecting databases, internal apps, setting up web layers, dynamic content personalization, targeted campaigns, etc.)
• Validate functional discovery, scope, and solution design decisions for product integrations
• Develop repeatable and scalable processes to improve project quality
• Work with internal Support teams to resolve account issues on an as needed basis

• 5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
• Being detail oriented, with strong technical problem solving and debugging skills
• BS in Information Systems/Computer Science, or equivalent degree
• Experience with data imports, data transformations, and data transfers (API, SFTP) is required
• Experience with Tag managers such Google Tag Manager and Tralium is seen as a benefit
• Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
• Experience with building out marketing automation use cases and supporting email warmups is desired but not essential

The base salary range for this position is $100,000-$130,000. The pay range actually offered will take into account a variety of potential…