Service Engineer

Description Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT. TM

Term: 6 month +

Location:

Edison, NJ Pay: $42.00 per hour; commensurate with experience

Hours:

Monday – Friday 8 am – 5 pm

We are seeking an experienced Field Service Engineer with 5+ years of hands‑on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company‑operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission‑critical environments.

The successful candidate will possess in‑depth knowledge of enterprise‑class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break‑fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPU’s, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack‑and‑stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware‑related issues using diagnostic tools and vendor utilities.
• Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on‑call support rotations and after‑hours maintenance windows as required.

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands‑on experience with server platforms from manufacturers such as:
• Supermicro
• Dell Power Edge
• Hewlett Packard Enterprise (HPE)
• Lenovo
• Cisco UCS
• Strong understanding of:
• Server architecture
• RAID technologies
• Power and cooling systems
• Storage infrastructure
• Data center operations
• Experience performing hardware diagnostics and break‑fix repairs.
• Working knowledge of Linux and Windows Server operating systems.
• Familiarity with ticketing and asset management systems.
• Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs and work in raised‑floor data center environments.

• Industry certifications such as:
• Supermicro Specialist
• Cisco Certified Technician (CCT)
• CompTIA Server+
• Dell EMC Proven Professional
• HPE ASE or ATP
• Microsoft Certifications
• Experience supporting storage systems including Dell EMC, Net App, or…