Sr. IT Operations Engr–Trading support

Texas, United States of America

Job Family Group:
Information Technology (IT)

Worker Type:
Regular

Posting

Start Date:

September 9, 2026

Business Unit:
Projects and Technology

Experience Level: Experienced Professionals

What’s the role Shell is seeking a Sr. IT Operations Engineer – Trading support to join its team in Houston. The Senior IT Operations Engineer – Trader Support is one of the senior technicians in their respective regions, is a ‘go-to’ resource among the team (floor lead), will take on focal point responsibilities by leading and/or coordinating small project efforts, and will help to mentor new team members during on-boarding and beyond.

This role is expected to provide natural leadership amongst peers, assist the Trader Support Regional Lead and/or Senior Analyst with special projects for local or global initiatives and to maintain operational effectiveness within a high-pressure and demanding environment. Trader Support provides dedicated in-person (‘on the floor’) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business.

The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times.

• Provide effective IT floor support to resolve immediate operation issues to minimise impact;
• 1st level troubleshooting;
  Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications;
• Act as focal point/ ‘go-to’ resource at local site;
• Mentor and onboard responsibilities for new permanent and contract staff at local site;
• Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management;
• Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues;
• Ensure all required security, compliance and equipment demand processes and procedures are followed;
• Facilitate local deployment of software and hardware rollouts, as required;
• Provide support during the regional annual Business Continuity tests;
• Balancing satisfying user requests while adhering to the IT policies and processes;
• Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business;
• Collaborate effectively and foster a strong team mindset.

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer;
• Bachelor’s degree in Information Technology, Management Information Systems (MIS), or a related field, or equivalent work experience;
• Minimum of 5 years of desktop or infrastructure support experience preferably in End-User environment;
• Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment is a plus;
• Experience with call‑logging systems, such as Service Now, is a plus;
• Strong knowledge of Windows Operating systems;
• Strong knowledge of MS Office products (M365), Exchange, Active Directory;
• Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, Market View) is a plus;
• Knowledge of development tools (i.e., Excel, VBA, Java, MS Power Platform) is a plus;
• Knowledge of support, troubleshooting processes and ITIL certification a plus;
• Affinity with both technology and business processes;
• Ability to deal with business and IT management at all levels;
• Ability to prioritise in a demanding…