IT Operations Specialist l - 3rd shift

Open the Door to Your Future with Clopay Corporation & Cornell Cookson

At Clopay Corporation, we are more than just North America's largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America's Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for IT Operations Specialist - 3rd shift, in our Troy, Ohio plant. This position is 100% on-site. The hours are 11:00 PM to 8:00 AM.

This position is responsible for assigned activities relating to desktop and network computing in addition to day-to-day plant shop floor. This will include, but not be limited to, assistance in software and hardware acquisition, implementation and support. As a team member, their primary responsibility will be providing daily support to the end user community with a focus on the manufacturing shop floor.

A major emphasis is creating and maintaining a stable desktop and shop floor computing environment for their assigned plant locations.

• Ensure 24-hour manufacturing shop floor hardware.
• Perform preventative maintenance on shop floor hardware equipment.
• Responsible for installation, upgrading and troubleshooting of personal computers.
• Manage user expectations and follow up on a consistent and timely basis.
• Assist other IT Operation Specialists where appropriate.
• Maintain general industry knowledge of desktop and network products relative to Clopay's environment and technology direction.
• Be proactive in reading and gaining understanding of "new technology" and its potential within Clopay.
• Follow all standards and methods for Information Technology, architectures and product use.
• Responsible for complete installation, upgrade and troubleshooting of user requests.
• Working knowledge of use and configuration of networking operating environments supported by Clopay (Windows XP, 7, 8 and 10).
• Working knowledge of base software desktop configuration supported within Clopay (spreadsheet, word processing, data base applications, and operating systems).
• Working knowledge in the setup and support of base hardware configurations supported within Clopay.

High School Diploma or equivalent

Experience with desktop, hardware, and network support and relevant products.

Software:
Microsoft Windows Products, Microsoft Office, McAfee Products, Java, ADP

Hardware: ISA, EISA, PCI, PCMCIA configurations, HP Printing Systems, Barcoding equipment, Ethernet networking, Cisco Equipment, HP Equipment, Label Printers, Avaya Equipment.