Information Technology Support Technician Job Northern Kentucky USA,IT/Tech

Location: Northern

Job Details

Job Location:

Fullerton - Fullerton, CA 92831

Position Type:
Part Time

Salary Range: $25.00 - $29.00 Hourly

The Part time IT Support technician will be responsible for providing onsite & remote support to the University community. The IT Support Engineer’s responsibilities include reacting to support requests and working on IT projects and tasks. Support requests include troubleshooting computer connectivity issues, access issues, and providing information on the supported services. IT projects and tasks may include analyzing data, documentation, creating reports, system configuration, or researching technology solutions.

Work Shift:

5hrs/day, Monday through Saturday.

ESSENTIAL DUTIES AND RESPONSIBILITIES Troubleshoot issues and provide technical support on:

User account access / password resets
Connectivity issues with client-side network
Software/Hardware setup on mobile/laptop/desktop devices
Software applications how-to and troubleshooting
General application support – informational requests or providing how-to education

IT project and tasks:

Document user how-to guides and inventory of technology hardware/software
Research technology solutions to resolve issues or enhance IT Services
Create training materials for MBKU Community
Gathering and analyzing data for data reports or troubleshooting issues
Supporting IT projects and initiatives

Working within our IT ticketing system, IT Support Technician must be able to create and manage tickets with minimal supervision. This includes prioritizing tickets, promptly communicating with end users, and documenting resolutions.

QUALIFICATION REQUIREMENTS Knowledge:

Strong understanding and technical knowledge of PC and Apple operating systems and hardware.
Technical proficiency with Microsoft Desktop software, including Windows 10/11, Office 365.
Technical proficiency with Apple operating systems and software, including MacOS, IOS, Safari, Outlook/Office for Macs.
Good understanding of networking protocols and how computers communicate via networking protocols.
Able to efficiently work with an SLA based ticketing system in opening, escalating, communicating, closing tickets.

Skills/Abilities:

Excellent written, oral, and interpersonal communication skills.
Strong customer service skills.
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize tasks for self in a complex environment.

EDUCATION AND/OR EXPERIENCE

Required:

High School degree or general education degree (GED)
Associate or higher degree is preferred.
2+ years of experience in an IT support position within a company of at least 200 employees is required.

About the University

SEE YOURSELF HERE

Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies, College of Pharmacy and the Doctor of Medical Science Program (DMSc). MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles.

A

TRADITION OF EXCELLENCE SINCE 1904

In 1904, Marshall

B. Ketchum, MD, opened the Los Angeles School of Ophthalmology and Optometry in Los Angeles. Dr. Ketchum was a visionary entrepreneur and prominent leader in the optometric profession. He made very significant and long-standing contributions in his field of care, in California and throughout the nation.

In the early ‘70s the College moved to its current home in Fullerton, CA and was renamed Southern California College of Optometry. But even the pioneering Dr. Ketchum could not have envisioned his school would…