Application Analyst - Data Courier Admin - Level 2

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Work Arrangement:

Requisition Number: 274052

Regular or Temporary:
Regular

Location:

Durham, NC, US, 27710

Date:
Aug 31, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.

By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Data Courier Analyst/Administrator is responsible for the configuration of Data Courier and managing the migration and troubleshooting of application build across Epic environments.

The analyst will also work with other team members on various responsibilities surrounding the Change Control and Release processes.

• Fulfill requests in assigned Service Desk tickets. Monitor task status through to completion and provide status updates.
• Fulfill requests for moving application build across environments via Data Courier.
• Fulfill training requests from application teams for analysts to receive data courier access.
• Ensure issues related to CID/UCI synchronization and dependencies are identified and resolved.
• Configure and maintain Data Courier interfaces and protection settings in Epic environments in accordance with established policies and procedures with and without supervision.
• Evaluate impact of upgrades and patches on current use of Data Courier and Content Management through evaluation of Nova notes.
• Provide both business and after hours on-call support as needed.
• Adhere to organizational policies and procedures and follow all change control processes
• Participate in training activities to gain technical currency/certification.

• Provide analysis and advanced support including maintenance, troubleshooting, and system monitoring.
• Create and maintain documentation related to role.
• Participate in department quality and process improvement.
• Participate in Change Control, upgrade, and downtime planning.
• Train customers on Data Courier and Content Management application use.
• Participate in training activities to maintain technical currency/certification and to broaden product knowledge.

• Collaborate with the team lead/manager/director to ensure projects and the management of applications are aligned with strategic goals and organizational priorities.
• Serve as an expert IT technical resource, demonstrating advanced knowledge and abilities in role.
• Take lead on development and management of system, operational, and department documentation. Serve as technical lead in managing system changes needed.
• Maintain current knowledge of technology trends including Epic software and participate in system upgrades and testing.
• Design and conduct education for customers and team training.
• Lead discovery sessions that document requirements and workflows, and proposes build to address customer needs.
• Have a leadership role in the evaluation and revision of existing information systems.

Education:

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required

Experience:

Level 1:
One year of related experience is…